Customer Service Rep/Front Office Assistant

Customer Service Representative / Front Office Assistant

PVS enables our world through the safe and reliable delivery of chemistry, either created by us or sourced through trusted partners. The products and services that we provide touch everyone in some unique way. We are passionate about the work we do and abide by our guiding principles, The Nicholson Nine, to be a safe and sustainable chemical provider the world trusts. With a career at PVS, you'll play a vital role in the daily lives of millions of people.

The Customer Service Representative / Front Office Assistant is responsible for providing professional, friendly, and efficient service to customers, guests, visitors, and staff. This role supports daily front office operations by answering phones, greeting guests, checking guests in and out, responding to inquiries, receiving, and processing customer orders by email or phone, checking inventory availability, maintaining accurate records, and helping ensure a welcoming and organized office environment. Standard work schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM. Regular and consistent attendance is required to support front office coverage, customer service needs, phone support, order intake, and daily administrative responsibilities.

Key responsibilities include:

• Answering incoming phone calls in a professional and courteous manner, directing calls to the appropriate person or department as needed.
• Greeting guests, customers, vendors, and visitors upon arrival and aiding with questions or requests.
• Checking guests in and out accurately while following company procedures and maintaining a positive customer experience.
• Receiving customer orders by phone or email, reviewing order details for accuracy, and entering orders according to company procedures.
• Confirming important order information, including customer name, account details, product numbers, quantities, delivery or pickup requirements, pricing details when applicable, and requested timelines.
• Checking inventory availability for requested products and communicating stock status, expected availability, or back-order information to customers and internal team members.
• Coordinating with warehouse, purchasing, sales, or operations staff to verify product availability, order status, shipment timing, and customer requirements.
• Responding to customer inquiries in person, by phone, or by email and providing accurate information or escalating concerns when necessary.
• Maintaining accurate customer records, order notes, call logs, email correspondence, and front office documentation.
• Following up with customers regarding order confirmations, missing information, inventory updates, delivery status, or issue resolution.
• Maintaining a clean, organized, and welcoming front desk and reception area.
• Assisting with scheduling appointments, updating customer or guest records, and maintaining files or logs.
• Processing paperwork, forms, payments, order documents, invoices, or other documentation according to company policies.
• Communicating guest, customer, or order-related needs to appropriate staff members to support timely service and issue resolution.
• Supporting general administrative tasks such as copying, scanning, filing, data entry, email monitoring, and mail handling.
• Following confidentiality, safety, inventory accuracy, and customer service standards at all times.

Benefits include:

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Coverage
• Life Insurance
• Short Term Disability
• Health Savings Account
• 401K Matching

PVS values diversity and is committed to upholding the laws and regulations published by the Equal Employment Opportunity Commission. As an equal opportunity employer, PVS makes all employment-related decisions based upon qualifications, merit, and business needs.

Applicants must be able to pass a drug screen and background check.

Salary: Dependent on experience; $45,000 - $52,000

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.