Level 1 Endpoint Management Technician

Endpoint Management Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence.

Why you'll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k + Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

Position Summary:

The Endpoint Management Technician reports to the Manager, Technical Support. Located in Lewisville, TX, this is a full-time, on-site position.

We are seeking a Level 1 Endpoint Management Technician to support the deployment, maintenance, and troubleshooting of end-user devices across the organization. This role focuses on ensuring consistent, secure, and efficient endpoint delivery and experience while working closely with internal IT teams and end users.

Essential Functions & Responsibilities:

• Provide Tier 1 support for endpoint-related issues (Windows, mobile devices, peripherals)
• Assist with provisioning, imaging, and deployment of laptops, desktops, mobile devices and printers
• Perform routine maintenance, updates, and patching of endpoint systems
• Support device lifecycle processes including onboarding, replacements, and decommissioning
• Support and maintain accurate asset and configuration records
• Assist with endpoint security compliance and policy enforcement
• Document procedures, resolutions, and knowledge base articles

Required Qualifications:

• 1–3 years of IT support or endpoint management experience
• Basic knowledge of Windows 10/11 and common business applications
• Familiarity with Active Directory, Azure AD, or similar identity platforms
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively

Preferred Experience:

• Experience with NinjaOne (RMM/patching/monitoring)
• Experience with SOTI MobiControl (MDM for Android/iOS devices)
• Experience with Microsoft Intune (device configuration, compliance, and deployment)
• Basic understanding of endpoint security tools and best practices

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark USA's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact View email address on click.appcast.io.