Non-Emergency Medical Transportation Scheduler

Job Description

Job Description

Core Responsibilities

• Trip Coordination: Process incoming transportation requests from patients, nursing homes, and medical brokers.

• Route Optimization: Assign vehicles and map efficient routes to ensure on-time pick-ups and drop-offs.

• Dispatch & Fleet Management: Communicate in real-time with drivers to monitor progress, handle delays, and reassign trips as needed.

• Compliance & Record-Keeping: Maintain accurate trip logs, mileage, billing documentation, and meet regulatory or Medicaid broker standards.

• Customer Service: Handle rider inquiries, address complaints, and ensure an accommodating, safe passenger experience.

Key Qualifications & Skills

• Experience: 1+ year in healthcare logistics, dispatch, or high-volume transportation scheduling required.

• Technical Skills: Proficiency with dispatch software, GPS navigation applications, and Microsoft Office.

• Soft Skills: Ability to multitask under pressure, strong geographical knowledge of the local area, and excellent problem-solving abilities.

Requirements

• Experience: 1+ year in healthcare logistics, dispatch, or high-volume transportation scheduling required.

• High School Diploma or GED required (Associate's or Bachelor’s degree in logistics or business preferred).

• Ability to pass background and drug screenings.

• Familiarity with ADA requirements and Medicaid broker portals preferred.

• Must be a licensed driver.