Program Supervisor

Onsite SupervisorThe Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. The individual in this position:1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs2) develops and retains business by providing outstanding customer service,3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Workforce Manager may supervise one or more Workforce Staffing Specialists.Schedule: Monday-Friday 7:00am-4:00pmPrimary FunctionsObtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placementsImplement and manage company quality standards, including the Performance Selection System (PSS) program, for all services renderedCustomize or enhance recruiting, training, recognition and retention programs to ensure optimum customer serviceImplement custom orientation program for temporaries which incorporates customer's policiesSupervise customer development activities to create and maintain a strong business relationship with the clientMake Skill sourcing sales calls to acquire new business within customerPresent e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunitiesConduct regular meetings with the client to ensure strong communicationMonitor and address personnel issues and concerns quickly and effectivelyImplement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issuesReconcile invoices to ensure accuracy in preparation for final approval and payment processingMonitor and maintain profitability of the client accountComplete and maintain company reports to log individual and client location sales/service activitySchedule, check-in and provide pre-assignment orientation to all temporary employeesMonitor temporary employee attendance and performance, coach and counsel as neededCoach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfactionImplement company award programs to recognize the good performance of temporariesAnswer telephone to provide desired information for customers and temporariesMaintain customer and temporary employee records to ensure completeness and accuracySupervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessaryPerform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessaryProduce requested management reportsFollow company policies and procedures for all staffing and customer activityAll other duties that may arise to ensure the successful operation of the companySecondary FunctionsProcess and assist with unemployment claims as directed by the Unemployment Department staffProcess and assist with Workers' Compensation claims as directed by the Workers' Compensation Department staffDevelop and coordinate the use of other staffing vendors as part of a subcontractor management program as necessaryReconcile invoices from all vendors and prepare for final approval and payment as necessaryQualificationsHigh School diploma required; Bachelor's degree or equivalent business experience preferredSuccessful prior experience as a Branch Supervisor or Manager preferredMinimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.Ability to access areas where needed people, information or equipment are locatedAbility to understand and accurately apply basic math skillsProficiency with Microsoft Word, Excel, PowerPoint, Outlook, and InternetAbility to make competent use of work related equipment and materialsAbility to remember information (e.g., policies, procedures) or locate resources to find information as neededAbility to travel to various locations (e.g., customer sites, other company offices) as neededAbility to communicate effectively and tactfully with othersAbility to work with other team members as well as independentlyAbility to shift back and forth between two or more tasksCooperative, team-oriented, patient, calm under pressureAbility to arrange things in certain order (e.g., alphabetically, numerically)Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in prioritiesStrong written and verbal communication skillsAbility to provide excellent customer service to all clients (customers and employees)Ability to advise, counsel, guide and influence the opinions and decisions of others (e.g. customers and employees)Ability to analyze and evaluate people, data and things to determine courses of actionPrevious business development experience including developing sales strategies, conducting cold calls, making sales presentations, closing techniques and developing service and pricing proposalsAbility to demonstrate success working in a fast-paced, highly competitive, deadline oriented environmentSelf-motivated with exhibited sense of urgency in all sales and service related activityExceptional communication, presentation, follow-up, negotiation, and closing skills.Strong emphasis on listening skillsAbility to develop teams and work effectively in team environmentsStrong leadership skills, initiative and creativity with the ability to identify and convey successful techniques and approachesAbility to develop the professional skills of employeesEqual Opportunity EmployerSurge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.