Director of Environmental Services (EVS)

Position SummaryThe Director of Environmental Services provides strategic and operational leadership for housekeeping laundry sanitation and environmental services throughout the Plymouth Harbor campus. This position is responsible for establishing and maintaining consistent standards of cleanliness sanitation infection prevention safety appearance and service across Independent Living Assisted Living Memory Care Skilled Nursing and campus common and support to the Chief Operating Officer the Director provides campus-wide oversight of environmental services operations while ensuring that practices are appropriate to each level of care and comply with applicable federal state and local regulatory Director leads environmental services through a hospitality-focused and resident-centered approach balancing the expectations of a premier residential community with the regulatory and infection prevention requirements of licensed healthcare position is accountable for departmental leadership staffing training quality assurance regulatory compliance budget management purchasing inventory equipment laundry operations resident satisfaction and continuous FunctionCAMPUS-WIDE LEADERSHIP & OPERATIONSProvide leadership and operational oversight for all housekeeping environmental services and laundry functions across the Plymouth Harbor consistent campus-wide standards policies procedures cleaning frequencies inspection processes and service expectations while recognizing the different operational and regulatory requirements of Independent Living Assisted Living Memory Care and Skilled and maintain appropriate staffing models assignments schedules workflows and productivity expectations to meet campus a visible presence throughout the campus and routinely inspect resident areas healthcare areas common spaces offices public areas laundry operations and other assigned measurable performance standards and hold team members and department leadership accountable for quality responsiveness productivity professionalism and resident promptly to resident family employee and leadership concerns related to housekeeping laundry sanitation and environmental with campus leadership to anticipate environmental services needs associated with occupancy changes renovations special events resident transitions outbreaks emergencies and other operational in campus projects and operational initiatives as assigned by the Chief Operating COMPLIANCE & INFECTION PREVENTIONMaintain environmental services and laundry operations in compliance with all applicable federal State of Florida local and healthcare regulatory particular oversight of regulatory requirements applicable to Assisted Living Memory Care and Skilled Nursing operations including applicable AHCA and CMS requirements and environmental services policies procedures documentation and actual practices remain survey-ready at all appropriate procedures for cleaning and disinfection handling of soiled materials linen processing chemical use and storage waste handling personal protective equipment and other environmental safety closely with Nursing Infection Prevention Safety Services Facilities and healthcare leadership regarding infection prevention and environmental sanitation and maintain enhanced cleaning and disinfection protocols for communicable illness outbreaks isolation precautions and other infection prevention in regulatory surveys inspections audits plans of correction and follow-up activities applicable to environmental services and routine environmental rounds and audits within licensed healthcare areas and promptly address identified required records logs policies Safety Data Sheets training documentation inspection records and other regulatory OPERATIONSEstablish cleaning standards and frequencies appropriate for resident apartments resident rooms healthcare areas common areas offices public spaces restrooms and campus support consistent execution of daily routine periodic deep-cleaning and project-cleaning standards for apartment and room turnovers and coordinate environmental services activities associated with admissions discharges moves transfers renovations and occupancy a formal quality assurance inspection program and monitor results and expectations for cleaning methods products equipment chemical dilution cross-contamination prevention and safe work emerging environmental services technology equipment cleaning systems and products that may improve quality safety productivity or resident housekeeping practices reflect Plymouth Harbors standards for both hospitality and healthcare & LINEN SERVICESProvide operational and regulatory oversight of campus laundry and linen appropriate separation collection transportation processing storage and distribution of clean and soiled healthcare laundry processes comply with applicable infection prevention and regulatory appropriate procedures for handling contaminated or potentially infectious linen utilization par levels loss replacement quality and laundry workflows equipment utilization staffing and productivity and identify opportunities for operational preventative maintenance and replacement planning for laundry equipment in partnership with appropriate documentation and quality controls associated with laundry EXPERIENCE & SERVICE EXCELLENCEEstablish a service culture that recognizes environmental services team members as an important part of the resident employees demonstrate professionalism courtesy discretion respect and sensitivity when working in resident homes and healthcare mechanisms for receiving tracking responding to and identifying trends in resident concerns and service follow up on significant environmental services concerns when with resident-facing departments and leadership to continuously improve satisfaction with housekeeping and laundry team members understand and respect resident preferences privacy belongings and individual living LEADERSHIP & DEVELOPMENTRecruit select orient train develop coach and evaluate environmental services leadership and team clear supervisory structures and accountability within housekeeping and laundry comprehensive onboarding and competency-based training for environmental services employees receive ongoing education related to infection prevention chemical safety equipment use resident rights dementia awareness workplace safety regulatory requirements and Plymouth Harbor service regular department meetings leadership meetings rounding coaching and performance and develop high-performing team members for advancement and succession teamwork communication professionalism accountability and employee performance concerns promptly and consistently in collaboration with Human SUPPLY & EQUIPMENT MANAGEMENTDevelop and manage the Environmental Services operating and capital labor overtime supplies chemicals linen equipment and other departmental departmental financial performance and identify opportunities to improve efficiency without compromising quality safety regulatory compliance or resident appropriate inventory and par levels for housekeeping and laundry vendors products contracts and pricing to support quality and cost-effective adequate equipment is available properly maintained safely operated and replaced according to an established lifecycle and approve departmental purchases and invoices in accordance with organizational recommendations for capital equipment and environmental services infrastructure ASSURANCE & CONTINUOUS IMPROVEMENTEstablish environmental services key performance indicators and routinely report performance to the Chief Operating inspections resident feedback work orders staffing information supply utilization financial data and other operational metrics to identify trends and corrective action plans when performance does not meet established routine campus-wide environmental rounds and document findings and environmental services practices against high-performing senior living healthcare and hospitality opportunities to standardize processes reduce waste improve productivity strengthen infection prevention and enhance the resident COLLABORATIONCollaborate with the Chief Operating Officer Skilled Nursing Administration and Nursing Leadership Assisted Living and Memory Care Leadership Infection Prevention Facilities Safety Services Dining Services Resident Services Human Resources Wellness and Programming and other departments as operational needs environmental concerns maintenance needs resident concerns safety issues and operational risks promptly to the appropriate department or member of leadership and ensure appropriate PREPAREDNESSParticipate in Plymouth Harbors emergency preparedness and hurricane response environmental services staffing and operational plans for emergencies evacuations shelter-in-place situations utility interruptions infectious disease outbreaks and other campus adequate emergency inventories of critical housekeeping sanitation laundry and infection prevention in emergency response activities as assigned by the Chief Operating Officer.

Required Experience:

Director