Client Service Associate

I am hiring for a client in the Life Insurance industry. This is a full-time direct hire position. Please apply if you are a fit.

Client Service Associate

FULLY REMOTE OR If Local, Hybrid - 2 days a week onsite

Woodcliff Lake, NJ

Position Summary:

The Client Service Associate is a core member of the client-service team, serving as the primary liaison for policyholders, trustees, advisors, carriers, and other professionals to deliver outstanding support and day-to-day policy administrationhandling service requests, premiums, paperwork, billing, carrier contact, documents, licensing, and advisor needs accurately and on time. The role centers on preserving long-term client relationships and administering policies from issue through their full life cycle, which requires strong organization, consistent follow-through, clear communication, precision, and the ability to manage multiple items while providing attentive, high-quality care. Day to day, this person works with managers, clients, trustees, attorneys, carriers, and advisors to resolve issues, process policy changes, track requirements, and keep policies running efficiently.

Roles & Responsibilities:

Relationship Management

Act as the regular contact for clients on life-insurance policies and related service matters.

Answer client questions and supply prompt status updates on open cases and service items.

Provide attentive, personalized support across the entire life of each policy.

Follow up proactively on missing paperwork, signatures, payments, underwriting items, and carrier requests.

Policy Administration

Draft, check, and submit carrier service forms covering: Changes of ownership, Beneficiary updates, Surrenders, Face-amount reductions, Premium offsets, Policy loans, Withdrawals, Reinstatements, 1035 exchanges, and Policy replacements.

Manage electronic-signature workflows and document execution.

Confirm that all required forms, illustrations, and supporting materials are in hand before submission.

Send completed packages to carriers and track them until finished.

Confirm that the carrier has processed the request and that the change is complete.

Route policy-service items among clients, carriers, advisors, and external professionals.

Record every policy-service transaction in Egnyte.

Vendor Relationship Management

Work with brokerage general agencies and carrier contacts.

Get answers on policy-admin questions, underwriting issues, premium notices, portal access, and carrier rules.

Track carrier service tickets until they are closed.

Premium & Billing Administration

Watch premium notices and billing requirements.

Track due dates and funding cutoffs.

Arrange premium payments and funding details.

Send payment reminders to clients and trustees.

Confirm with carriers that premiums have been received and applied.

Help with premium-financing communications and paperwork when needed.

Watch policies for possible lapse or missed-payment risk.

Policy Review & Advisor/Manager Support

Help advisors collect policy data, illustrations, in-force ledgers, insurance schedules, carrier confirmations, and admin details.

Arrange requests for projections, servicing illustrations, and policy reviews.

Investigate and correct policy discrepancies with carriers.

Assemble insurance information for review meetings and client presentations.

Help put advisor recommendations and client action items into effect.

Licensing, Compliance & Regulatory Administration

Track advisors insurance-license status.

Keep resident and non-resident licenses current and in good standing.

Monitor CE requirements and renewal dates.

Handle license renewals and keep licensing files up to date.

Watch carrier appointments and appointment-renewal rules.

Confirm that advisors stay authorized to sell insurance in every required state.

New Business & Client Onboarding (Support)

Guide life-insurance applications from first submission through placement.

Gather and organize financial, medical, trust, business, and ownership documents needed for underwriting.

Collect required forms, questionnaires, disclosures, and extra information.

Keep accurate records in the CRM and internal case-management systems.

Underwriting Coordination & Case Management (Support)

Act as go-between for clients, brokerage partners, carriers, underwriters, and advisors during underwriting.

Order and follow APS records, medical exams, and other supplemental requirements.

Coordinate informal and formal underwriting submissions.

Help advisors and managers review underwriting offers and placement options.

Preferred Skills & Experience

Two or more years in life-insurance operations, underwriting, new business, policy service, wealth-management support, or financial-services administration.

Solid grasp of life-insurance underwriting and policy-administration workflows.

Direct work with carriers, underwriters, and brokerage partners.

Strong written and spoken communication.

Excellent organization and follow-through.

Ability to handle several complex cases at once.

Familiarity with CRMs, carrier portals, e-signature tools, and document-management systems.

Comfort speaking professionally with high-net-worth clients, attorneys, trustees, CPAs, and financial institutions.

Detail-focused with solid project-management and problem-solving skills.