Hospitality Manager

Hospitality Manager

We are opening a new restaurant in La Jolla!

The Hospitality Manager supports the daily operations of the restaurant by leading the front-of-house team, creating memorable guest experiences, and ensuring service standards are executed with consistency and care.

This role partners closely with culinary leadership to create a seamless connection between the kitchen and the dining room. It's a hands-on leadership role for someone who loves developing people, thrives in a fast-paced environment, and takes pride in creating a welcoming, high-energy restaurant culture.

Key Responsibilities

Own the Guest Experience

• Lead service with a hands-on presence in the lobby/dining room, ensuring every guest feels welcomed and cared for
• Create a guest experience that reflects our commitment to clean, thoughtfully prepared food and genuine hospitality
• Anticipate guest needs, respond to feedback with care, and turn service challenges into memorable recovery moments

Manage and Develop the Front-of-House Team

• Train and mentor service team members on hospitality standards, service flow, and guest engagement
• Provide real-time coaching and thoughtful feedback during service
• Recognize strong performance and help team members grow in confidence and capability

Lead Service & Dining Room Operations

• Lead service shifts and maintain a strong presence on the floor
• Ensure clear communication between the front of house and kitchen to support smooth, efficient service
• Maintain high standards for organization, cleanliness, and presentation throughout the restaurant

Support Operational Excellence

• Ensure service + hospitality philosophy, safety standards, and operational procedures are consistently followed
• Support scheduling, staffing, and shift coverage to maintain strong service execution
• Help the team stay organized and focused during high-volume service periods

Build a Culture of Care

• Help create a workplace where team members feel supported, respected, and proud of the work they do
• Lead with professionalism, empathy, and accountability
• Reinforce goop kitchen's commitment to people-first leadership and a culture of growth

Requirements

• 2+ years of restaurant leadership experience (Assistant Manager, Manager, or Service Leader)
• Experience in full-service, fast casual or hospitality-driven restaurant environments preferred
• Passion for food, hospitality, and creating exceptional guest experiences
• Strong leadership, communication, and problem-solving skills
• Ability to stay organized and lead effectively in a fast-paced environment
• Comfortable working evenings, weekends, and holidays as needed
• Able to stand for extended periods and lift up to 25 lbs

Benefits

• Competitive salary and benefits package
• Medical, Dental and Vision insurance
• Paid time off
• 401k match
• Annual cell phone reimbursement
• Employee discount.
• Opportunity to build and work in a dynamic and innovative environment.
• A chance to make a meaningful impact on a rapidly growing brand.

About goop kitchen

goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.

goop kitchen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.