Solution Delivery Manager

Role Description

Anomaly is seeking a dynamic Solution Delivery Manager to drive customer value with our core products. This role will be responsible for supporting new customer onboarding, solution implementation, customer reporting, and ongoing solution delivery. In addition, this individual will work closely with our internal teams to manage internal delivery processes, prepare client deliverables, and represent the voice of the customer during product roadmap and growth strategy conversations. The ideal candidate is a self-starter and strategic thinker who is highly collaborative and comfortable working in a fast-paced startup environment. This role reports to the Chief Operating Officer and will be either in-person in our NYC office or remote based on the candidate's preference.

Key Responsibilities

• Customer Onboarding:
  • Coordinate closely with our Product and Engineering teams to ensure a seamless customer onboarding experience.
  • Prepare and deliver customer-facing onboarding materials (e.g., implementation roadmap).
  • Manage the implementation process and escalate issues as needed.
• Project Management:
  • Coordinate internal work effort and drive accountability across functional areas to produce client deliverables and reach key delivery milestones.
• Value Capture:
  • Convey solution value through reporting, data analysis, and client presentations.
  • Define key performance metrics and establish performance benchmarks.
  • Develop case studies showcasing our impact.
• Solution Optimization:
  • Identify opportunities to optimize solution performance in the customer environment (e.g., workflow best practices, presenting key insights).
  • Support individual customers as they adopt our solutions, while bringing generalized learnings back to the Anomaly team for continuous improvement.
• Client Relationship Management:
  • Develop close working relationships with key client stakeholders.
  • Surface and/or support value-driven contract expansion opportunities.

Qualifications

• 5-8 years of relevant experience in customer success, project management, or solution delivery in enterprise healthcare technology and/or consulting.
• Knowledge of revenue cycle management, billing workflows, and/or managed care.
• Proven track record of managing enterprise onboarding and implementation for healthcare clients.
• Excellent communication and project management skills.
• Skilled at building and maintaining client stakeholder relationships.
• Strong cross-functional collaborator, with experience working across technical and non-technical teams.
• Comfortable operating in ambiguity and supporting multiple client engagements simultaneously.
• Willingness to travel for company off-sites, minimum 2x per year, as well as on-site to client meetings as needed.