Solutions Delivery Manager

Role Description

As a Manager of Solution Delivery, you are the facilitator of quality for our customer journey. Reporting to the CRO, you will ensure that the innovative solutions designed by our Pre-Sales team are executed with precision, delivered in a timely manner, documented for longevity, and transitioned to Support with zero friction. You will be coordinating and leveraging our service delivery and engineering organizations to execute production environments. You are the linchpin for turning a deal that is 'Closed-Won' into a 'Life-Long Customer.'

Responsibilities

• Own solution process from post-deal-close to first revenue
• Be accountable (but not responsible) for driving solution outcomes
• Manage and organize customer-facing and internal coordination related to delivery & implementation

Qualifications

• Post-Sales Implementation Expertise: Proven track record of taking complex, multi-stakeholder technical projects from signature to "Go-Live."
• Technical Integrity: The ability to act as a technical gatekeeper within the sales org, ensuring we deliver what we can really build and support.
• Customer-Facing Project Management: High "Expert Presence." You can walk a customer through a deployment or a technical challenge without losing their trust.
• Infrastructure Proficiency: Understanding of cloud services and solutions as well as quickly gaining familiarity with products and services used to deliver our solutions. Be able to translate into actionable deliverables.
• Documentation Management: The ability to translate "Sales Engineering notes" and POC environments into documented, deliverable, and repeatable Customer Solutions Artifacts.
• Basic understanding of networking.
• Basic understanding of cloud computing.
• Project management experience.
• Experience working in technical organizations (CS, implementation, solutions engineering).
• Customer-facing experience.

Preferred

• CI/CD experience
• Cloud service provider experience
• Familiarity with Apple or Mac in a business setting
• Project management certificates or comparable experience

Compensation

Compensation Range: $80,000 - $100,000

Additional Information

MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.

All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.

MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Note

No recruiting agencies please.