Service Advisor - Automotive

Full-Time Service Advisor

Performance Lexus Northern Kentucky is a leader in luxury automotive service, recognized with over 20 Elite of Lexus Awards and as a Nine-Time Crown Jewel Winner. We are committed to providing exceptional experiences to every guest, for every vehicle, on every visit.

We are seeking a Full-Time Service Advisor to join our inclusive, customer-focused team. We welcome candidates from all backgrounds who are passionate about outstanding service and building relationships. If you thrive in a fast-paced environment, we encourage you to apply.

Compensation:

• $55,000 to $80,000 Annually (Based on experience and drive!)
• Potential Quarterly Cash Bonus Earnings!

Schedule:

• Monday - Friday, 8am to 6pm
• Saturdays (with a weekday off that week)
• Off Sundays!

What We Offer:

• Paid PTO time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Responsibilities:

• Greet customers and assist with service check-in
• Communicate with technicians and explain vehicle issues and service needs to customers
• Recommend appropriate services and products
• Set clear expectations regarding time and cost estimates
• Manage repair orders from start to finish
• Ensure customer satisfaction at pickup
• Maintain strong CSI (Customer Satisfaction Index) scores

Qualifications:

• 2+ years of experience as an Automotive Service Advisor or Service Writer (preferred but not required)
• High school diploma or GED (preferred)
• Excellent communication and organizational skills
• Ability to multi-task in a fast-paced environment
• Team player with a positive attitude
• Computer skills (navigate multiple windows at a time, date entry, and able to learn new systems required!)
• Performance Lexus Northern Kentucky is a drug-free workplace
• Possess a driver's license with a driving record allowing you to drive customers and company vehicles

At Performance Lexus Northern Kentucky, we lift each other higher. Join a team that celebrates your growth and believes in your potential—where your success inspires ours.