Service Advisor - Queen City Ford

Service Advisor

We are proud to welcome Queen City Ford (formally Woody Sander Ford) to the Mark Williams Auto Group Family! Queen City Ford joins Beechmont Ford, Mt. Orab Ford, and Mt. Orab CDJR in our family-owned dealer group. This opportunity is for the position of Service Advisor.

A key to our success is taking care of our employees. That's why we provide uniforms, paid holidays and vacation, free lunch on weekends, 401K match, a clean working environment with state-of-the-art equipment, as well as a full suite of health benefits. Apply today to join our winning team!

As a Service Advisor, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Health and wellness
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services

Service Advisor Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Service Advisor Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Shift:

• 10 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person

Equal Opportunity Employer Statement:

Queen City Ford is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.