Operations Manager Assistant

Job Description

Job Description

About us:

We are Dallas Maids. We have proudly served the Dallas–Fort Worth area since 2004. We are known for reliability, strong team culture, and consistent service. We are looking for a motivated individual to support our operations and help maintain high-quality standards as we grow.

Position overview:

This is a hybrid role supporting both office operations and field quality control.

You will assist the Operations Manager by:

- Managing customer communication
- Supporting scheduling and daily workflow
- Conducting quality checks in homes
- Coaching cleaning teams and resolving issues

This is a hands-on position with strong growth potential.

Key responsibilities:

Field quality control
- Perform in-home quality inspections
- Identify missed areas and correct issues when needed
- Support and coach cleaning technicians
- Assist with re-cleans and touch-ups
- Document quality checks with notes and photos

Customer support
- Answer calls, texts, and emails
- Handle customer concerns professionally
- Follow up on service quality and satisfaction
- Maintain a positive company image

Operations support
- Assist with scheduling and dispatching
- Confirm appointments and communicate with teams
- Support daily workflow and job notes
- Assist with onboarding and training new hires

Qualifications:

- Residential cleaning experience preferred
- Strong customer service skills
- Detail-oriented with high standards
- Organized and able to multitask in a fast-paced environment
- Valid driver’s license and reliable transportation
- Bilingual (English/Spanish) preferred
- Computer & Technical Skills
- Comfortable using scheduling/CRM systems (Launch27 or similar)
- Proficient with email communication
- Basic knowledge of spreadsheets (Excel or Google Sheets)
- Comfortable using a smartphone for photos, messaging, and navigation
- Ability to learn new systems quickly

What we’re looking for:

- Someone who takes pride in quality
- Someone willing to step in and fix issues when needed
- Strong communicator with both customers and team members
- A team player who wants to grow into a leadership role

Important:

This is a hands-on role. You must be willing to go into homes and help correct cleaning issues when needed.

Apply today:

If you are dependable, detail-oriented, and ready to grow with a stable company—we’d love to hear from you.

Work location:

In person