Manager, Conversational AI and Agentic AI

Leading the development and implementation of AI-powered contact center solutions to enhance customer interactions Managing and guiding teams in the strategic planning and execution of user interaction engineering projects Utilizing AngularJS frameworks to create dynamic and responsive user interfaces Conducting usability testing and user research to inform design decisions and improve user experience Collaborating with stakeholders to gather functional requirements and translate them into technical specifications Developing and customizing product designs to meet specific client needs and industry standards Applying human-centered design principles to validate accessibility and usability across digital platforms Analyzing industry trends to identify opportunities for innovation and improvement in AI and user interaction technologies Coaching and mentoring junior staff to foster professional growth and enhance team performance Building and maintaining strong relationships with clients to deliver exceptional service and support Requirements At least a Bachelor's degree At least 5 years of experience Experience with AngularJS for UI development Proficiency in

HTML5

for web design Utilizing Figma for UI design and prototyping Conducting usability testing to enhance user experience Developing customer experience strategies for contact centers Implementing AI-powered solutions like Dialogflow and Amazon Lex Leading teams in human-centered design projects Core Competencies Demonstrates expertise in developing AI-powered contact center solutions and user interaction engineering, with a strong focus on AngularJS, HTML5, and Figma for creating user-centric designs. Proven ability to lead teams, conduct usability testing, and implement customer experience strategies to enhance service delivery. Highest-signal resume keywords AI-Powered Solutions Implementation AngularJS UI Development Usability Testing Customer Experience Strategy Development Team Leadership and Mentoring Hard Skills AngularJS HTML5 Usability Testing User Research Human-Centered Design AI Solutions (Dialogflow, Amazon Lex) UI Design Prototyping Customer Experience Strategy Product Design Customization Soft Skills Team Management Coaching Collaboration Client Relationship Building Certifications & Qualifications Bachelor's Degree Industry Keywords Contact Center Solutions User Interaction Engineering Digital Platforms Accessibility Innovation in AI Tools & Technologies Figma #J-18808-Ljbffr Jobtailor