Service - Customer Experience Specialist

Customer Experience Specialist

Wayne Akers Ford is seeking a Customer Service Specialist. If you are a self-motivated individual with aspirations for success and enjoy working with the public, the Customer Experience Specialist position at Wayne Akers Ford may be the right fit for you. We are looking for candidates who possess customer service experience, demonstrate a professional and positive attitude, and have a great work ethic. We invite all top-performing individuals to apply their skills to help our company continue to grow.

Primary Responsibilities and Requirements

• Handling of incoming and outgoing phone calls, text messages and emails.
• Prospect follow-up calls and gauge customer satisfaction.
• Answer customer internet inquires for service by both email and phone.
• Schedule service appointments, reschedule no show customers.
• Contact customers based on current marketing incentives.
• Following up the customer experience after visiting the dealership.
• Following up on all unsold Service work and any special requests to be sure that all customer expectations are met.
• Contacting customers based on current oil life, recalls or OnStar notifications, Service Retention and 1st Service to try to set up service appointments.

Primary Responsibilities and Requirements

• Great Customer Service Skills & Motivation to be Successful.
• Able to multi-task.
• Able to communicate persuasively with customers to set appointments.
• Be Able to Create and Maintain Customer Relationships.
• Excellent computer skills required.
• Excellent phone presence.
• Knowledgeable to call center environment.
• Prior Service, Call Center, or BDC Experience Required
• Automotive Service Department experience helpful but not required.
• Great Communication Skills
• Team Player
• Authorized to work in the United States
• Ability to pass background check and pre-employment drug screen

Benefits

• Health
• Dental
• Vision
• Life
• Vacation
• 401K
• Employee Discounts

Job Type: Full Time

Schedule: Monday Friday

Work Location: In person

Florida Drug-Free Workplace: Pre-employment Drug Testing

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.