Ford-Mobile Service Coordinator

Ford of Harvey

Mobile Service Coordinator

The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane.

Education & Experience: High school diploma or equivalent (Associates or Bachelors degree preferred) 2+ years of experience in service coordination, dispatching, or customer service Automotive industry or dealership experience preferred

Skills & Abilities: Strong organizational and multitasking skills Excellent verbal and written communication Customer-focused mindset with strong interpersonal skills Ability to problem-solve and adapt in a fast-paced environment High attention to detail and accuracy

Technical Proficiency: Comfortable using scheduling and dispatch software Proficient in Microsoft Office (Word, Excel, Outlook) Experience with DMS/CRM systems (CDK) a plus Familiarity with Ford systems or mobile service platforms is a plus

Other Requirements: Valid drivers license and clean driving record Ability to work on-site during standard dealership hours Willingness to collaborate with technicians, advisors, and parts team Positive attitude and team-first mentality

Ford of Harvey

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Vacancy posted 2 days ago

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