Account Director

Account DirectorWe Are Social is looking for an Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project. This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.A creative agency powered by social connections. That means we thrive on what's trending and creating campaigns that get people buzzing. We call it "Ideas Worth Talking About," and we've proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald's, Adidas, Universal Studios, and YouTube.Why You'll Love It HereWe like to laugh, we live for celeb gossip and we're great on AUXOur passport program lets you explore and work from one of our 16 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and moreYou best believe we know how to celebrate our wins. And our losses (it's how we learn)From carbon offsets to community kitchens, we're passionate about making a differenceDid we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)You AreA person who thrives in a fast-paced environment, responding quickly and proactivelyNot interested in just following trends – you want to create themA self-starter, who'll take ideas from concept to execution, navigating feedback like a proTraditional agency experience is not required, but it's a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you'll guide brands by staying ahead of social trends and cultural moments. In return, you'll join a global agency dedicated to generating buzzworthy ideas for some of the world's leading brands.What You'll DoManage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolutionDeliver channel strategies and tactics for specific product launchesTrack work progress and deliverables and relay client feedback to teamProvide strategic marketing guidance and thought leadershipUnderstand your clients' businesses while simultaneously educating clients about how we can help them achieve their goalsBecome fluent in business objectives and organization goalsOversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the clientWork with internal team to develop, maintain, and adhere to schedules and plans as outlined by clientAcquire proper internal and client approvals to ensure smooth and timely project executionLead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcomeCommunicate and follow up with clients and internal departments regarding all projects to address any concernsMaintain working knowledge all aspects of production with vendors on behalf of the clientPrepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditionsLead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverablesBuild successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutionsDevelop staffing plans and proposals for new projects and briefsMaintain rigor and consistency in use of agency financial systems and templatesRequirements For This Role5+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and executionBachelor's degree in marketing, advertising, communications, or a related fieldProven account management and client communication skillsDeep understanding of the social landscape and social platforms, features and best practicesExperience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teamsKnowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooksCuriosity about clients' business and a passion for solving business problemsFinancial literacy and management of budgetsDemonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and executionHighly proficient with Google Suite and SlackBaseline knowledge of A.I. tools and functions. Added plus: Knowledge of AsanaJoin UsAt We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.Let's do cool stuff together. Apply now!We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social's Privacy Notice for California Employees and Job Applicants at