Client Application Support Specialist

ADVANTAGE partners with community banks and credit unions nationwide to deliver compliant, consumer-focused overdraft solutions supported by proven best practices, industry expertise, and technology that improves operational efficiency. Our team helps financial institutions strengthen account holder relationships, reduce risk, and protect non-interest income by implementing responsible overdraft strategies that align with evolving regulatory expectations. With decades of experience and a commitment to long-term client success, ADVANTAGE provides the guidance, tools, and ongoing support institutions need to confidently manage overdraft services while improving the overall account holder experience. If you’re passionate about technology and enjoy helping others solve complex challenges, this role offers the opportunity to support clients using our proprietary applications while working closely with internal teams to deliver reliable, effective solutions. Position Overview This role is part of the IT team and is responsible for managing and resolving issues with our proprietary software that affect external clients. The Client Application Support Specialist combines technical knowledge with strong business communication skills to diagnose issues, support implementations, and ensure the timely resolution of client-facing technical problems. This position requires the ability to manage multiple priorities, research solutions, and work effectively under pressure while maintaining excellent service for both internal teams and external clients. We are looking for a Client Application Support Candidate with both business skills and technical IT knowledge, and the ability to manage multiple high-level tasks under pressure. Primary Responsibilities Learn and maintain detailed knowledge of ADVANTAGE’s proprietary applications Identify, troubleshoot, and resolve technical issues affecting external clients Research technical problems to determine appropriate solutions Provide technical support and guidance to external clients Assist with the setup and configuration of client web-based applications during implementation Maintain comprehensive case notes in the issue-tracking system and ensure resolutions are properly documented and updated Review technical documentation and procedures to maintain current knowledge of systems and processes Maintain courteous and professional communication with both internal employees and external clients at all times Manage and prioritize multiple technical issues that may require immediate attention and resolution Skills & Qualifications Learn and maintain detailed knowledge of ADVANTAGE’s proprietary applications Identify, troubleshoot, and resolve technical issues affecting external clients Research technical problems to determine appropriate solutions Provide technical support and guidance to external clients Assist with the setup and configuration of client web-based applications during implementation Maintain comprehensive case notes in the issue-tracking system and ensure resolutions are properly documented and updated Review technical documentation and procedures to maintain current knowledge of systems and processes Maintain courteous and professional communication with both internal employees and external clients at all times Manage and prioritize multiple technical issues that may require immediate attention and resolution What We Offer This role provides the opportunity to work directly with proprietary software used by financial institutions across the country, gaining hands-on experience in application support, technical troubleshooting, and client-facing problem resolution. You’ll play an important role in helping clients successfully use our technology while building practical skills in software systems, implementation support, and technical analysis. We’re a team of innovators, problem-solvers, and collaborators who value integrity, accountability, and transparency in every partnership—both with our clients and with each other. If you thrive in a fast-paced environment, enjoy building trusted relationships, and take pride in delivering exceptional outcomes, you’ll fit right in at ADVANTAGE. Here are a few of the ways we support our team : Health, Dental, and Vision Insurance – effective Day 1 401(k) with Employer Contribution – eligible after 90 days Open Paid Time Off – we trust you to take the time you need Professional Growth Opportunities – continuous learning and advancement from within Collaborative Culture – diverse, inclusive, and idea-driven Join a team that values innovation, client success, and personal growth—where you’ll have the tools, technologies, and support to make an impact. #J-18808-Ljbffr