Trade Administrator

Job Type


Full-time

Description

Position Mission:

To support the service, maintenance, and accounting departments by ensuring accurate daily processing, timely reporting, and clear communication-delivering operational efficiency that directly impacts team performance and customer satisfaction.

Overview:

Intermountain Home Services is seeking a highly organized and detail-oriented Trade Administrator to handle the daily processing of service invoices, technician performance tracking, service contract setup, and A/R support. You'll serve as a critical hub between field teams, accounting, and leadership-keeping operations aligned and running smoothly.

This is a role for someone who thrives in a fast-paced environment, communicates clearly, and takes pride in accuracy and follow-through.

Key Responsibilities:

• Review and close out all prior-day service invoices; verify accuracy and parts used
• Alert Service Manager to any missing or late technician paperwork
• Reorder replenishment parts based on technician usage
• Input technician payroll hours from time sheets and verify completeness
• Update daily technician performance in tracking tools
• Update the company's Daily Pace Report and ensure accuracy across billing and reporting systems
• Maintain performance records and generate technician reports as needed
• Calculate and process technician bonuses & commissions based on weekly performance
• Enter and manage service contract details (filters, equipment, service terms, billing, etc.)
• Provide support for Field Managers, including coaching documentation, daily check-ins, and issue resolution
• Communicate with customers on billing questions or service-related concerns
• Support accounts receivable collections and maintain up-to-date financial entries

Requirements

Qualifications

• 2+ years of administrative or accounting experience (service industry preferred)
• Familiarity with technician performance tracking, payroll entry, or dispatching tools
• Strong Excel and general computer proficiency
• Excellent organization and communication skills
• Ability to work independently and prioritize tasks
• Must pass background check and drug screening

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3-5%
• PTO and paid holidays

Intermountain Home Services is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.