Call Center Supervisor

Overview We are seeking a full-time, hourly Center Supervisor to support our growth and mission at Proud Moments. Under the direct supervision of the Center Manager and overall direction of the Administrative Director, the Center Supervisor will provide administrative assistance, quality assurance, Registered Behavior Technician (RBT) coverage, and assist in owning the day-to-day needs of our center. Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. Our highly qualified BCBA/LBAs (Board Certified Behavior Analysts/ Licensed Behavior Analysts) possess years of experience and training and utilize their extensive skills to improve social, behavioral and adaptive skills with individually tailored programs. Proud Moments ABA services families in 10 + states and continues to grow. We offer expert treatment, innovative techniques, and compassionate, child-centered care. Responsibilities RESPONSIBILITIES INCLUDE: • Provide coverage as needed for one-on‑one Applied Behavioral Analysis therapy o Implement behavioral plans designed by BCBA/LBA o Collect data to monitor the progress and effectiveness of the individualized treatment plan and report progress o Support BCBA with training families on implementing individualized treatment plans o Be responsive to the needs and requests of clients and their families • Support the Center Manager in administrative duties o Own day-to-day center operations in the Center Manager’s absence o Opening and closing the location • Help to maintain room scheduling • Oversee Pickup and Drop off at center • Carry out routine housekeeping duties to ensure smooth running of the center • Ensure safety in the center Qualifications Active BACB RBT certification Excellent written and verbal communication skills ABA methodology knowledge and experience Strong ability to build and maintain productive relationships Outstanding organizational skills Excellent attention to detail Strong customer service orientation High-level problem-solving abilities What we offer • Competitive hourly rates • Full-time hours • Flexible schedules • Generous PTO • Medical, dental and vision coverage • 401K participation • Employee Assistance Programs - Compensation Rate Range $24-26 per hour Schedule: 12pm-7pm ET (Monday - Friday five days a week) Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr