Care Coordination Tech

## Care Coordination TechApplylocations: Corpus Christi, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR111675# ****Where compassion meets innovation and technology and our employees are family.*****Thank you for your interest in joining our team! Please review the job information below.*JD Attached\***Essential Duties and Responsibilities:**### To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required.**Knowledge, Skills, and Abilities*** Maintains utmost level of confidentiality at all times and adheres to hospital policies and procedures.* Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.* Possess strong computer skills for using Word, Excel, Power Point, Access, E-mail, and Internet.* Possesses excellent customer services skills.* Available to work a flexible schedule i.e., daytime, evening, and / or weekend shifts as needed.* Identifies potentially dissatisfied customers and directs inquiries to the appropriate staff for follow-up and resolution.* Is knowledgeable about resources within the hospital and the community. Coordinates and or refers families for assistance appropriately.* Working knowledge of State Medicaid Transportation program benefits and Medicaid Healthplan contacts.* Developing professional relationships with, and knowledge of community resourcing including their scope and referral process requirements to ensure services are provided timely.* Answers department phones and routes calls to appropriate individuals for timely intervention.* Cross trained in multiple areas within the department for seamless care.* Function as an advisor to the Director and Senior Director to assist in the development of quality patient care services and the establishment of policies and procedures.**Basic Needs Assessment, Community Resourcing, and Discharge Planning*** Assists families in community resourcing and the coordination of meal, lodging, and or transportation needs.* Knowledgeable about resources (i.e.: housing, shelters, nearby hotels, meal programs, MCD Transportation , meal and lodging criteria, and other community supports)* Assists in updating community resources as needed / requested.* Provides basic needs assessment and choice verification in order to address immediate discharge planning needs related to simple Durable Medical Equipment needs (wheelchair, walker, nebulizer). Secures required orders / prescriptions based on Insurance Provider, initiates referrals to DME vendors, and coordinate receipt of equipment.* Acts as liaison between patients and/or families, clinical staff, and various community agencies and/or hospital departments for service connection.* Sharing outcome of plan with multidisciplinary team to ensure a safe discharge and prevent delay in discharge home.* Completes documentation in medical record for services provided in accordance with established guidelines.* Attends training, conferences, and in-services as appropriate for professional development.* Participates in departmental meetings and hospital committees / task forces as assigned.* Assists in the coordination of special projects and other duties as assigned.**When Assigned to The Family Connection*** Assists in the management of the Guest Rooms that may include: daily census verification, assignment of rooms, and tracking of room usage, bi-monthly room inventory. prepares, issues, and confirms orders for supplies and work orders for engineering and housekeeping, and completes timely room report for monthly billing for all payors.* Assists in the coordination and management of services provided in the Family Connection* Restocking of Driscoll and Community resources.* Family Pantry monitoring to include inventory, sending requests for restocking, and restocking of supplies when received.* Computer monitoring to ensure appropriate usage.* Provides Cottage Shop vouchers, bus vouchers, and taxi vouchers to families per needs assessment.* Disperses department petty cash as requested by Social Worker, manages daily log of dispersed funds, and coordinates reallocation of funds for accounting.* Assists in the generation of weekly, monthly, and as needed activity and statistical reports.### About UsUntil all children are well.Driscoll Children’s Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success.Smiles, hugs and a soothing touch are as much a part of Driscoll’s approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes.We invite you to learn about Driscoll’s rich history and explore the laidback lifestyle South Texas has to offer. #J-18808-Ljbffr