Technical Delivery Manager

Technical Delivery ManagerAs a Technical Delivery Manager at Legora, you will play a central role in ensuring customers successfully deploy, integrate, and adopt our AI-native platform. You'll lead end-to-end technical implementations, act as the primary technical point of contact, and shape how seamlessly new customers go live and scale within Legora.What You'll Be DoingLead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality deliveryServe as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout periodConfigure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connectionsProvide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfactionCoordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experienceDeliver technical training and guidance to customer teams on configuration, workflows, and best practicesFeed insights from delivery projects back to product and engineering to improve future implementationsWho You AreProven experience in technical delivery, implementation, or a similar customer-facing technical roleStrong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)Excellent project management skills with a structured, proactive approach to managing multiple parallel projectsAble to translate technical concepts clearly for non-technical audiencesStrong communicator who builds trusted relationships across customer and internal teamsComfortable working autonomously in a fast-paced, high-growth environmentThis is a full time, on-site position in New York.What's In It For YouGlobal collaboration: Partner with teams and clients domestic and internationally.Competitive package: Comprehensive salary, benefits, and tools for success.Meaningful work: Your efforts shape how thousands of lawyers use AI daily.In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & VisionMultiple medical plan options through Aetna and Kaiser PermanenteHSA or Healthcare FSA (based on plan selection)Dental plans via MetLifeVision plans via Vision CareFamily SupportGenerous parental leaveFree access to Maven ClinicDependent Care FSAFree One Medical membership for employees and dependentsAdditional PerksPre-tax commuter benefitsLife Insurance + STD/LTD401(K) with generous company matchUnlimited PTORobust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and moreLegora is an Equal Opportunity EmployerAt Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.