Membership Manager

The RoleThe Membership Manager is the face of Work Simple at your location. You own occupancy and at Work Simple, occupancy isn't just about closing the tour. It's about the member who renews because they genuinely love being here, and the referral that comes in because someone told a friend. Sales and retention are the same job, and both of them are yours.You'll manage leads, give tours that convert, onboard new members, and build the kind of relationships that make people stay. You'll know what your members do, what they're working on, and what they need. You'll be the reason your location feels like a place, not just a building.Here's what makes this role different: at Work Simple, we believe the best operations are the ones you barely notice. We automate everything we can and lean hard on systems, so the work that's left for you is the work that actually matters the human part. You're not here to chase tickets, reset WiFi passwords, or push paper. You're here to be present, build relationships, and do the things technology can't.You won't do it alone. You'll work closely with our Operations Manager, who owns the systems, vendors, and back-office workflows that keep your location running, and you'll report directly to the CEO, who is deeply involved in every location.Key ResponsibilitiesSales & Occupancy. This is your north star. You manage inbound leads, conduct tours that convert, follow up consistently, and partner with leadership to hit occupancy goals. You understand the pipeline and own it.Retention Through Relationships. Retention is half the job. You know what every member does, what they're working on, and what they care about. You make introductions, celebrate their wins, and build the kind of relationships that make people stay and tell their friends.Community & Programming. You know what every member does and for fun. You connect them, facilitate introductions, and organize events and programming that make Work Simple feel like more than just an office.Presence & Judgment. You're the human in the building. You bring warmth to the welcome, judgment to the hard calls, and real attention to the moments that matter. This is the work we've deliberately protected from automation because it's the work only a person can do well and it's yours.Member Onboarding & Lifecycle. You welcome new members and set them up for success from day one. You stay close through their whole lifecycle and when they outgrow us, you celebrate it and ask for the referral.Working With the Team. You partner closely with our Operations Manager on anything that touches vendors, facilities, or back-office systems they own those, and you flag and hand off. You report to the CEO and keep leadership informed on occupancy, retention trends, and what you're hearing from members.A Typical DayNo two days are exactly alike, but here's what you'll often find yourself doing:Opening the space and doing a walkthrough to make sure everything is dialed inWelcoming a day-pass guest or room booking and turning a first visit into a lasting impressionFollowing up on leads from yesterday and scheduling toursGiving a tour that turns a prospect into a memberMaking an introduction between two people who should know each otherChecking in with a few members just becausePlanning the next event or member happy hourOnboarding a new member and making sure they feel at homeUpdating the CRM so nothing slips through the cracksSharing what you're hearing from members with the CEO and Ops ManagerWho You AreYou don't just show up to work you own the space. You're the kind of person who remembers that a member just landed a big client and introduces two people who absolutely need to know each other. You love people, and it shows.You're a natural connector warm, energetic, and genuinely curious about peopleYou see sales and hospitality as the same thing: both are about making someone feel understoodYou are highly organized and disciplined you run a tight pipeline and follow through on what you say you'll doYou communicate clearly and confidently in person, by email, and in writingYou're tech-savvy and comfortable learning new software toolsYou're a self-starter who takes ownership without being askedYou handle competing priorities without losing your composureYou want to grow with a company, not just punch a clockQualifications13 years of experience in sales, hospitality, customer service, or community managementStrong written and verbal communication skills you can write a great email and give a great tourDemonstrated track record of hitting sales, occupancy, or conversion targetsComfort with CRM tools and a genuine appetite for learning new softwareOrganized and disciplined with excellent follow-throughAvailability MondayFriday during business hours; occasional evenings for eventsA background in coworking, real estate, or property management is a nice-to-have not a requirement. We'll teach you the industry. You bring the drive.Work Environment5-days per week in our location in Greenwood Village.Flexibility for bad weather and personal requirements. The location does just fine without staff onsite at all times.Regular interface with team members across all four locations via phone, email, and video conferencing.Fast-paced, entrepreneurial environment with direct CEO access and high organizational visibility.Infrequent evening or weekend availability may be required for urgent facility or member needs.306090 Day PlanWe believe in setting our team up for success from day one. Heres a sense of what your first 90 days will look like these are guideposts, not hard deadlines.Days 130: Learn the SystemsComplete onboarding and remote training on our core software platforms: OfficeRND (coworking operations), HubSpot (CRM), Google Workspace (documents, storage, and collaboration), Salto KS (door access management), Isofy (network management), and EOS (team goals and issue tracking).Shadow our Westminster building manager and the CEO to understand current workflows, pain points, and priorities.Start following up with leads and taking tours.Introduce yourself to all members and primary vendors at all locations and send your first client communications.Days 3160: Take OwnershipOwn the sales process for your leads and start closing deals.Ensure existing tenants are taken care of and begin to focus on retention, not just sales.Hold your first community event.Start to learn the building systems and key vendors to help with troubleshooting and building operations.Participate in all management, marketing, construction, and technology meetings.Days 6190: Own Your LocationYou should completely own the sales process.Retention is your responsibility; you are empowered to keep our clients happy.Provide feedback on pricing and our offerings; continual improvement is key.Compensation & BenefitsSalary range: $60,000 $75,000, commensurate with experience.Performance bonus potential based on individual and company results.401(k) with company matching.Medical, dental, and vision insurance.Paid time off and paid holidays.Mileage reimbursement for local travel.Cell phone allowance or corporate phone.Direct mentorship from company leadership and significant growth opportunity as we expand.
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