Box Office Associate

Position Title: Box Office Associate Position Type: Part-Time Olney Theatre Center is seeking energetic, enthusiastic, and customer-focused individuals to join our Box Office team. Our box office sells over 100,000 tickets annually, and team members serve as a key point of contact between Olney Theatre Center and its audience. Qualifications Excellent people skills and a strong commitment to customer service. Comfortable using computers and precise with data entry. Knowledge of Tessitura or another CRM (Salesforce, Spektrix, Convio) is a plus but not required. Availability to work a variety of hours, including evenings and weekends, based on the show schedule. Key Responsibilities Serve customers in-person at the Box Office window and via phone: sell tickets, assist with ticket exchanges, provide show information, and help plan visits to Olney Theatre Center. Proactively offer "up-sell" options to enhance the patron experience. Assist the Box Office Supervisor with processing season ticket memberships and staffing the membership table during select performances. Manage will-call service before performances and collaborate with the Box Office Supervisor and House Manager to resolve customer issues or complaints. Monitor and reconcile all cash drawers at the end of each shift. Assist in preparing seating manifests for all venues and update information for promotional events. Ensure compliance with all ticket sales policies and procedures while delivering the highest level of customer service. Collaborate with other Olney Theatre Center employees to maintain a safe and supportive work environment free from bullying or sexual harassment, as outlined in the employee handbook. #J-18808-Ljbffr Olney Theatre Center