Customer Service Specialist

Job Description

Job Description

Customer Service Representative

(Long Term temporary with a possibility of permanent for a great organization)

Location: Winter Springs, FL

Hours: 8-5 Monday-Friday

Pay Rate: $18.70/hr.

Put your customer service and problem-solving skills to work serving the community! Ad-VANCE Talent Solutions is seeking a customer-focused Utilities Customer Service Representative to assist Seminole County utilities customers. This position involves a high volume of email correspondence and requires clear writing, attention to detail, and the ability to resolve customer concerns professionally.

Key Responsibilities

• Respond to a high volume of customer emails with clear, accurate, and timely information.
• Assist customers with utility account questions, billing concerns, and service inquiries.
• Research account information, identify issues, and work toward effective resolutions.
• Explain utility procedures and account information in an easy-to-understand manner.
• Handle frustrated customers with patience, empathy, and professionalism.
• Document customer interactions and maintain accurate account records.
• Coordinate with other departments to resolve concerns and follow up on outstanding requests.

Qualifications

• High school diploma or GED required.
• Two years of Customer service experience preferred; utility customer service experience is a plus.
• Strong customer service and problem-resolution skills.
• Excellent written communication, including grammar, spelling, and professional email etiquette.
• Ability to manage multiple inquiries while maintaining accuracy and timely follow-through.
• Comfortable using computers, email, and customer account systems.
• Bilingual English/Spanish skills are a plus.