Admin Support Clerk - I

Client Global Payroll Administrator - (EPS) Employee Payroll Support Team

Note:

• Hybrid - in office 1 day a week on Thursdays
• Training is approximately 4 weeks (remote training).
• The Payroll Administrator will work collaboratively in a team environment as part of the employee payroll support (EPS), group. Currently, this position works from home the majority of the time but may be required to come into the office one day per week.
• The candidate must have a secure location to allow them to work at home and be able to work in the office at our Lake Mary, Fl location as requested.
• Work hours are Monday to Friday between the hours of 8:00 am EST to 5:00 pm EST.
• Saturday or Sunday work hours may be scheduled during high inquiry periods.

Candidate will be doing:

• Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
• Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume
• Accurately update employee call details in the employee payroll support case database
• Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely and ensure follow up is provided to the employee
• Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction
• Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
• Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures

Client is looking for:

• A Bachelors degree or equivalent work experience
• Excellent written and verbal communication skills with strong attention to detail

Even better if candidates have:

• Customer service experience in handling escalated calls
• Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC)