Inbound Customer Service Retention Representative

18910 Woodfield Road, Gaithersburg, MD 20879 Job Description Inbound Customer Retention Representative 18910 Woodfield Road, Gaithersburg, MD 20879 Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture Ready for a career where your people skills can shine? Our Gaithersburg, MD team welcomes candidates from Rockville, Germantown, Clarksburg, North Potomac, Montgomery Village, and Frederick and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for. What's In It for You? $18.50 Hourly Pay - Paid Weekly! Performance-Based Incentive Opportunities Paid time off, Sick time, and holidays Employee Discounts on TruGreen Services Supportive Team Environment - Work alongside teammates and leaders who are invested in your success. Career Growth Opportunities - Clear pathways to develop your skills and advance your career. Paid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive. Benefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days) What You'll Do Build relationships with customers, understand their needs, and help them get the most value from their TruGreen services. Using active listening and problem-solving skills, you'll provide solutions that strengthen customer loyalty and create positive outcomes. What To Expect Supportive leaders and teammates committed to helping you succeed. Comprehensive training on our products, services, and customer experience standards. Real-time coaching and best practices to help you deliver exceptional customer service. Continuous opportunities to build your communication, problem-solving, and relationship-building skills. What You'll Need Ability to use active listening, problem-solving, and relationship-building skills to address customer concerns and deliver solutions that support customer retention. Excellent written and verbal communication skills for professional business interactions Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology Familiarity with social media applications (Facebook, Instagram, LinkedIn) Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives. Ability to accurately interpret and consistently apply company policies, procedures, and service standards. Strong typing and data-entry skills with attention to detail and accuracy Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy. Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance. Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment. Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time. High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred. Comfortable consenting to a criminal background check Ability to speak, read, and write English fluently Ability to perform the essential functions of the job with or without reasonable accommodation Must be at least 18 years old at the time of hire Ability to speak, read and write fluently in English is required. Why TruGreen? For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Inbound Customer Retention Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience. You’ll be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen. Backed by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry-leading expertise, innovation, and proven results to every lawn we service. Whether you're starting your career or looking for your next opportunity, you'll have the tools, support, and advancement opportunities to grow with us. Bring Your Talent. We’ll Help You Grow. Ability to speak, read and write fluently in English is required. #J-18808-Ljbffr TruGreen Limited Partnership