Receptionist, Outpatient Behavioral Health- Rockford

Receptionist Position

The Receptionist is a key member of the Relief Mental Health care team, responsible for creating a welcoming, professional, and efficient front desk experience for patients. This role supports patient flow, data accuracy, revenue integrity, and overall clinic operations while upholding HIPAA compliance and exceptional customer service standards.

Key Responsibilities

Greet patients warmly and professionally upon arrival

Check patients in and verify appointment details

Confirm and update patient demographics and insurance information

Provide and collect required paperwork and assessments

Ensure patients are accurately reflected in internal systems

Thank patients at checkout and provide clear next-step instructions

Collect patient copays, cash-pay balances, and cancellation fees

Communicate outstanding balances discreetly and professionally

Schedule or confirm follow-up appointments based on provider instructions

Monitor voicemail throughout the day and transcribe messages accurately

Route calls and messages to appropriate departments (clinical, billing, operations)

Maintain accurate documentation in the Receptionist Activity Log

Run daily and weekly insurance verifications

Identify and flag inactive insurance plans

Perform next-day patient audits

Review upcoming schedules to identify gaps, errors, or double booking

Conduct appointment confirmation calls/texts

Assist with basic clinical or operational tasks (e.g., scanning paperwork, supporting TMS patients, taking blood pressures)

Maintain a clean, organized, and welcoming front desk and waiting area

Qualifications

High school diploma or equivalent required

Prior experience in a medical, mental health, or customer service setting preferred

Strong communication and interpersonal skills

Excellent attention to detail and organizational abilities

Comfort using technology systems (EHR, scheduling platforms, Monday.com, insurance portals)

Ability to manage multiple priorities in a fast-paced environment

Professional, compassionate, and patient-centered demeanor