Bilingual Lead Case Manager

Team Lead Case Manager

As a Team Lead Case Manager, you will be primarily responsible for overseeing case support and case manager staff to ensure adherence with job responsibilities, agency expectations, and promote a positive work environment, while effectively maintaining a client caseload.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Essential Job Responsibilities

• Supervise, manage, and train assigned case managers and support staff with direction provided by the Site or Program Supervisor;
• Work collaboratively with the Site Supervisor to conduct weekly team meetings with direct support staff to ensure adherence to the expected job responsibilities, provide feedback, lend support; consult and review case plan and direction;
• Facilitate trainings for case support and case manager staff related to case management and program services for client’s educational, therapeutic, medical, and legal needs;
• Maintain and review case notes and case documentation to ensure continuous compliance with the program in adherence to the program’s quality assurance policies and procedures and conduct quality assurance reviews of cases assigned to direct support staff;
• Maintain a caseload in compliance with contract terms and agency expectations;
• Participate on client file reviews; branch quarterly record reviews and required monitoring or audits from funders, as needed;
• Attend team, department and branch meetings as required;