IT Support Specialist - Catalyst Dental Allies

Job Description

Job Description

Description:

The IT Support Specialist provides hands-on, on-site technology support for a multi-clinic dental group. This position serves as the boots-on-the-ground IT resource for the organization and works closely with the company's third-party IT support provider to ensure technology needs across all clinics are addressed efficiently and effectively. 

The third-party IT provider will provide remote monitoring, help desk, and technical support for the clinics. The IT Support Specialist will serve as the local point of contact when issues require on-site assistance, physical troubleshooting, equipment installation, or other hands-on support that cannot be completed remotely. 

Responsibilities include purchasing and configuring computers and servers, setting up new equipment, installing computers and technology at clinic locations, troubleshooting hardware and connectivity issues, coordinating with the third-party IT provider on open tickets, and providing day-to-day hands-on IT support to clinic team members. 

The IT Support Specialist will maintain an accurate inventory of computers, servers, networking equipment, and other technology assets. This position will also help coordinate technology projects, equipment replacements, and installations across multiple clinic locations. 

The ideal candidate is a dependable, hands-on problem solver who enjoys working with technology and is comfortable traveling between multiple clinic locations. The ability to communicate effectively with both clinic team members and the third-party IT provider is essential.

Schedule

Part-time – Approximately 80 hours per month 

Schedule will vary based on clinic needs, IT projects, and on-site support requirements.

Benefits

We understand that you work hard, which is why we strive to provide a positive and supportive work environment. This is an opportunity to work with a growing multi-clinic dental organization and play an important role in keeping our clinics operating efficiently. 

• Part-time schedule with approximately 80 hours per month 
• Flexible scheduling based on clinic and project needs 
• Opportunity to work across multiple clinic locations 
• Hands-on, varied IT responsibilities

Requirements:

Responsibilities

• Serve as the primary on-site IT resource across multiple dental clinics 

• Work closely with the company's third-party IT provider to resolve technology issues and complete IT projects 

• Respond to and assist with IT tickets that require on-site support 

• Communicate with the third-party IT provider regarding open tickets, troubleshooting, and resolution of issues 

• Purchase and configure computers, servers, and other IT equipment 

• Set up computers and technology for new and existing users 

• Install computers, networking equipment, and other technology at clinic locations 

• Provide hands-on IT support across multiple dental clinics 

• Troubleshoot computer, hardware, software, and connectivity issues 

• Support clinic teams with day-to-day technology needs 

• Assist with networking and connectivity issues 

• Maintain an accurate inventory and log of computers, servers, networking equipment, and other hardware 

• Coordinate replacement and deployment of technology equipment 

• Help identify technology needs and recommend appropriate equipment and solutions 

• Travel to clinic locations as needed to provide on-site support 

• Assist with technology-related projects and clinic moves or expansions 

• Perform other technology and hands-on support tasks as needed