IT Specialist

Description

We are looking for a hands-on IT Specialist to own and manage day-to-day IT operations in our New York office. This is a user-facing role at the heart of our US operations - you'll be the go-to person for keeping our employees productive, our endpoints healthy, and our office technology running smoothly and securely.

You will work 4 days per week from our New York office.

About Zafran:

Our Mission: To stop the exploitations of vulnerabilities, everywhere.

What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.

Who's behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We're one of the fastest-growing companies in the industry, scaling to meet demand from the world's most advanced, security-obsessed organizations.

We're serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!

What you will do:

• Provide Tier 1 and Tier 2 technical support for employees both onsite and remotely, serving as the first point of contact for IT issues
• Manage and maintain Mac and Windows endpoints across their full lifecycle - from provisioning and configuration to troubleshooting and retirement
• Administer Okta, including user management, group policies, permissions, and security settings
• Own and operate MDM solutions for Mac and Windows devices, ensuring devices are compliant, up to date, and properly configured
• Support and maintain SSO integrations across internal tools and systems
• Own the meeting room IT experience, including conferencing hardware, displays, and Zoom Rooms or similar setups
• Handle IT procurement for the US team - ordering hardware, managing inventory, and coordinating timely replacements
• Lead IT onboarding and offboarding, ensuring employees have the hardware, accounts, and access they need from day one (and that access is properly revoked when they leave)
• Partner with the Security and broader IT teams to enforce policies, implement best practices, and support audits or compliance initiatives
• Maintain clear and up-to-date documentation for IT processes, systems, and troubleshooting guides

Requirements

• 2-3 years of hands-on experience in an IT support or IT operations role, ideally within a fast-paced or high-growth environment
• Strong experience administering Google Workspace
• Solid experience supporting both macOS and Windows environments
• Hands-on experience with MDM platforms for device management and compliance
• Working knowledge of SSO concepts and identity providers (Okta experience strongly preferred)
• Proven ability to deliver friendly, efficient Tier 1 and Tier 2 support without sacrificing quality
• Strong communication skills and a service-oriented mindset - you take ownership, follow through, and make people feel supported

Nice to Have

• Experience with Jamf for macOS management
• Experience with Microsoft Intune for Windows device management
• Experience supporting modern meeting room and conferencing setups
• Experience with Workato or other automation/integration platforms

At Zafran, people matter! We provide a robust benefits program that includes flexible PTO, health insurance plans (medical, dental, vision), a monthly stipend for phone and internet, 401k, flexible spending account, and a home office stipend when joining!

We also provide access to frontier AI models, including Claude, so every employee can work smarter, move faster, and build an AI-first career from day one.

At Zafran, we're proud to be an equal opportunity employer. We believe the best teams are built by people who think differently, come from all kinds of backgrounds, and aren't afraid to challenge the status quo. We welcome everyone across race, religion, gender, gender identity or expression, sexual orientation, age, disability, national origin, and veteran status, because what matters most is what you bring to the table.

If you're curious, fun, and someone who gets things done, we'd love to meet you.