Home Carre Operations Manager

Job Description

Job Description

Benefits:

• Mileage from the office
• 401(k) matching
• Bonus based on performance

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Key Responsibilities

• Oversee daily office operations, workflows, administrative processes, and recordkeeping to support efficient service delivery.

• Lead and support caregiver staffing activities, including recruitment, onboarding, training, scheduling oversight, coaching, performance management, and escalation of employee concerns.

• Monitor staffing needs and assist with caregiver and on-call schedules to maintain appropriate client coverage. • Address client and family inquiries, concerns, and service requests and support positive client relationships and service standards. • Maintain effective communication with caregivers, clients, families, administrative staff, and other stakeholders.

• Support compliance with applicable home care regulations, company policies and procedures, documentation requirements, and workers ‘compensation processes; promptly escalate identified compliance concerns.

• Support assigned financial and administrative functions, which may include billing, payroll review, expense monitoring, budget tracking, and related reporting, as designated by the Founder/CEO.

• Participate in the agency's on-call rotation, including weekdays, weekends, and designated holidays, based on operational needs and established scheduling expectations.

• Perform other duties related to the position as assigned by the Founder/CEO.

Qualifications:

• Strong organizational and time-management skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication and interpersonal skills.

• Demonstrated leadership, coaching, and staff-management capabilities.

• Strong problem-solving and decision-making skills.

• Working knowledge of home care operations, applicable regulations, policies, and documentation expectations.

• Proficiency with computer systems and software used for scheduling, recordkeeping, communication, billing, and related administrative functions.

• Previous home care industry or comparable operations-management experience preferred.

• Ability to handle sensitive employee and client information with discretion and confidentiality.

• Bachelor’s degree in Business or a related field
• Certified Nursing Assistant preferred