Recovery Coordinator

Position Summary

The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge on LT Recovery products and services. In addition, maintains the day by day operations of the LT Recovery space and client accounts. The position holder must anticipate member needs and interests regarding LT Recovery Products and Services. The LT Recovery Coordinator maximizes scheduling productivity and assists the Life Clinic Coordinator when needed.

Job Duties and Responsibilities

• LT Recovery Daily Operations - Opens and closes the LT Recovery Space - Maintains cleaning schedule and turns into Personal Training Manager daily. - Ensures all equipment, products are "like new" and submits work orders if needed for repair or fixing. - Orders supplies for LT Recovery Space - Knowledge on products/services offered within LT recovery
• LT Recovery Front Desk Operations - Answers all LT Recovery phone calls and checks voice messages daily. - Checks members in and out for all LT Recovery Services. - Schedules clients for appointments for LT Recovery Services. - Uses professional email daily for professional communication. - Processes client paperwork, and client file management with care. - Processes transaction payments for products and services for LT Recovery Services. - Expert in client accounts and management of clients' accounts.
• Member Engagement - Greets and checks in members with a warm and professional greeting. - Excellent customer service skills, while developing relationships with members, clients, and guests. Ownership of LT Recovery Events and communication to team members and members regarding LT Recovery. - Member/client assist on setup equipment.

Position Requirements

• High School Diploma or GED
• Office management or experience
• Knowledge or certification in exercise and sport science
• Knowledge of fitness, cardiovascular training, nutrition, and program design
• Customer service experience
• Subject to work holidays and weekends
• Ability to perform an aerobic activity for the duration of a class and be able to bend, stand, reach, climb, and lift up to 50 pounds

Preferred Requirements

• Clinic office or customer service based job experiences

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.