Executive Director

As a vital part of our team, the Executive Director must be a strong leader with the ability to provide operational oversight. They will set the ultimate example for servant-hearted excellence and positive culture in the restaurant while showing genuine care for our team and guests. The Executive Director will work alongside the Owner/Operator to lead, grow, and support the team. RESPONSIBILITIES The responsibilities and tasks for this role directly relate to the 4 pillars of our mission statement. 1. Obsession for exceptional service Be the go-to expert in the restaurant for safety, service, and productivity, setting the standard for best practices. 2. Drive for continual growth Enthusiastically lead the team; celebrate successes while holding team members accountable for performance results Perform managerial tasks such as strategizing business goals, reviewing reports and results, and team development Ensure Chick-fil-A Chesterfield Valley is stewarding all resources well and meeting and exceeding all Chick-fil-A standards 3. Commitment to operational excellence Take full ownership of the restaurant's Profit and Loss (P&L) statement, operating within specified parameters for labor, food, and general expenses. Partner with other leaders to plan ahead to ensure that the store runs with excellence at all times. Operate within the prescribed limits for labor, food, and general expenses. Ongoing evaluation of the store; streamlining systems/processes to improve efficiency and to build sustainable sales and profit growth 4. Focus on developing remarkable leaders Oversee a team of four key Directors within the restaurant, guiding and mentoring them to ensure high levels of performance Accountable for leading, training, and developing the team, including directors Know, set, and evolve store goals with a focus on key metrics: Sales growth, profitability, food safety, customer experience scores Meet regularly with Operator and Leadership Team for training/personal development and to execute the overall vision EXPECTATIONS Uplift and reinforce our Chesterfield Valley culture Hold the team accountable to meet extremely high standards Model constant and healthy communication and give correction when needed Recruit, train and retain top-caliber talent Willing and able to work a flexible schedule including all weekends and holidays Prioritize responsibilities to keep up with daily, monthly and long term needs of restaurant Consistently deliver reliable results Create and maintain systems to improve operational efficiency QUALIFICATIONS 4 year college degree Minimum of 5 years management experience in the food, hospitality or retail industry Experience managing a team of 50 or more staff Positive track record of creating high-performing systems Proven experience managing a profit & loss center ATTRIBUTES Consistent and reliable Detail-oriented Ability to multi-task Work well independently and in a team environment #J-18808-Ljbffr