Product Support Sales Representative

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Product Support Sales Representative . McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Product Support Sales Representative in our Chattanooga, TN dealership. Join McCoy Construction & Forestry as our Product Support Sales Representative (PSSR) and take charge of customer success! This is a proactive field role focused on promoting parts , technical solutions and add on parts to maximize machine performance and customer growth. What will you do: Utilize John Deere data, telematics, and CRM to identify opportunities. Develop customer relationships to prevent downtime and solve issues. Promote parts and service, fostering growth in our Eastern Tennessee area. Actively manage the product support process for high satisfaction. Essential Duties and Responsibilities (not in order of priority): External (Customer Focused) sales/support position. Using the benefits of technology, strategically focus on incremental revenue opportunities that support both parts and service strategic fiscal objectives. Make field related purpose-built customer calls to follow up on Product Support opportunities and provide leads for Parts and Service Department Fully utilize McCoy's customer relationship management (CRM) Actively promote Preventative Maintenance Contracts (PM's) or Total Maintenance and Repair Contracts (TMR's) Provide customer training, follow up calls and create customer digital partnerships. Proactively monitor JDLINK data, promote and maintain machine connectivity along with the sale of Universal Telematics Devises. Perform other duties as assigned. Maintain regular onsite attendance as required by your supervisor. Education, Skills & Knowledge Preferred: Heavy Equipment experience in necessary. Degree preferred and/or applicable experience in an Engineering/Technology /Marketing discipline. Minimum of 5 years related Equipment experience and /or training; or equivalent combination of education and experience. Demonstrated sales and marketing skills. Understanding the principles, applying the information to complex situations, developing new applications and providing expert support for other practitioners. Knowledge of products and services offered, good interpersonal, negotiation and conflict resolution skills. Be customer focused, write clearly and concisely, and analyze effectively. Ability to travel up to 90% of the time with in your AOR, some overnight stays included. Competitive salary plus commission Company vehicle (truck) and gas card Medical, Dental, Vision, Short and Long-Term Disability Insurance. 401K with Employer match. Company paid Life Insurance Policy. Remote position – working 1 day per week in hired dealership. Here is What You Will Learn: Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development. What Makes Us Different? McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world - renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor. Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply. #J-18808-Ljbffr McCoy Construction & Forestry