Customer Sales and Technical Support

Customer Sales & Technical Support Representative

Holley Performance Brands is a leader in automotive aftermarket performance solutions, serving enthusiasts, racers, and builders around the world. Simpson Race Products, a Holley Performance Brand and industry leader in racing and motorcycle safety products, is seeking a Customer Sales & Technical Support Representative to join our team in New Braunfels, Texas.

This role is ideal for someone who enjoys working directly with customers, solving problems, and providing product guidance in a fast-paced, team-oriented environment. Commission and bonus opportunities are available.

Schedule: MondayFriday, 8:00 AM 5:00 PM

Key Responsibilities

Customer Sales & Technical Support

• Provide technical sales and customer service support via phone, email, online requests, and in-person walk-in customers
• Answer product and technical questions accurately and professionally
• Assist with walk-in sales and service needs
• Update sales orders in company systems with detailed, accurate notes based on customer interactions

Product & Quality Support

• Document and report technical or quality issues to internal product teams
• Provide feedback and suggestions for new product opportunities based on customer insights

Operational Excellence

• Maintain high levels of accuracy while managing multiple tasks
• Demonstrate professional telephone etiquette and clear communication
• Maintain focus during extended periods of phone-based customer interaction (68 hours per day)

What You Bring

• High School Diploma or GED required
• One year of customer service or technical support experience preferred
• Strong organizational skills and ability to multi-task
• Excellent problem-solving skills
• Professional and positive attitude with customers and teammates
• Proficiency with basic computer programs such as Microsoft Office
• Ability to maintain concentration while handling customer calls throughout the day
• Bilingual (English/Spanish) is a plus

Physical Requirements

• Ability to stand, sit, walk, and climb for extended periods
• Lift up to 20 lbs. regularly; up to 40 lbs. with assistance
• Bend, stoop, and climb to reach materials
• Wear appropriate personal protective equipment as required

Why Holley Is a Great Place to Work

At Holley, we're more than a performance parts company we're a community of enthusiasts, innovators, and problem-solvers. We offer a competitive benefits package and a culture that values both performance and people.

Benefits

• Competitive medical, dental, and vision coverage starting day one
• 401(k) with company match
• Paid time off and 9 paid holidays
• Employee Assistance Program (EAP)
• Company-paid life and short-term disability insurance
• Employee discounts on Holley Performance Brands products, events, and partnerships
• Education Assistance Program

Holley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.

If you require assistance or accommodation due to a disability during the application process, please contact Human Resources.