Operations Analyst

Operations Analyst

The Veterans Health Administration (VHA) is America's largest integrated health care system, providing care at 1,293 health care facilities, including 171 medical centers and 1,112 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.

The Operations Analyst will provide strategic leadership, advisory support, and operational oversight to help design and implement a lean, responsive, and rapid decision-making model supporting Office of Health Informatics (OHI) EHRM within the current VHA governance structure. This individual will also provide solutioning and decision-making support, research and analysis, program management and communications support for the EHRM Tier 1 Subject Matter Expert (SME) Teams.

Primary Responsibilities

• Track EHR SME Team actions and escalate identified risks, proactively assess emerging risks, dependencies, and decision bottlenecks, and develop mitigation strategies and recommendations for leadership consideration.
• Lead the analysis and resolution of complex, cross-functional SME Team issues, developing options analyses and recommendations that account for operational, clinical, technical, and programmatic impacts.
• Drive rapid decision-making within Tier 1 of the Tiered Resolution Pathway, identify opportunities to strengthen decision rights and escalation protocols, and recommend governance improvements that enhance decision quality, accountability, and timeliness.
• Facilitate and document meetings for VHA EHRM Tier 1 SME Teams, Workgroups and other stakeholders, including leading strategic discussions, driving consensus across competing stakeholder priorities, and ensuring decisions translate into actionable outcomes.
• Conduct project plan reviews with Oracle Health Integrated Solution Services Engagement Owner (ISS EO) and EHRM-IO Solution Advisor. Keep Tier 1 SME Team Co-Leads and Members informed about needed actions or updates, while assessing alignment with strategic priorities, identifying cross-team dependencies, evaluating execution risks, and recommending corrective actions.
• Provide status updates to keep Tier 1 SME Team Co-Leads informed about task ownership and actions while establishing mechanisms to strengthen accountability, monitor commitments, and proactively address barriers to execution
• Update VHA Leadership team on Tier 1 SME Team activities, issues, needs, and process improvement recommendations.
• Develop Bi-Weekly Status Reports.
• Review Change Control Log and ensure the Tier 1 SME Team has reviewed, updated, and approved requests prior to presentation at the Change Control Board for approval.
• Collaborate with EHRM-IO Solution Advisor/Solution Management Administrator to contribute and facilitate SME members' workflow designs.
• Support project management activities, including coordinating and driving multiple tasks and project teams, distributing project communications, and participating in various SME Team activities, meetings, and events, while providing integrated oversight of interdependent workstreams, identifying opportunities to improve execution, and ensuring activities remain aligned with program priorities and milestones.
• Work with clients to develop, refine, and maintain processes, guidelines, rules, and interdisciplinary structures in alignment with government priorities and coordinate decisions and tasks, while leading continuous improvement initiatives, evaluating governance effectiveness, and developing standardized operating procedures and decision frameworks to improve efficiency, transparency, and organizational accountability.
• Support strategic direction for communications and change management efforts, including, but not limited to, identifying target stakeholders; developing a variety of outreach and communications materials; providing executive communications support; updating, executing, and maintaining a comprehensive communications plan; and creating training products for stakeholder management and engagement
• Establish and monitor performance measures and operational indicators to evaluate the effectiveness of Tier 1 SME Team processes, identify systemic challenges, and inform leadership decisions regarding priorities, resource needs, and process improvements.

Minimum Qualifications

• 12 years of relevant experience
• Project management experience
• Bachelor's degree in related field
• Ability to interact and engage with executive-level stakeholders
• Proficiency in Microsoft Word, Excel, PowerPoint and SharePoint
• Ability to obtain and maintain a public trust clearance
• Legal authorization to work in the U.S.
• Ability to work onsite in Washington, D.C.

Desired Qualifications

• Background in health care HIGHLY DESIRABLE
• Experience supporting EHRM projects
• Knowledge of military and Veteran populations
• Strong critical thinking and analytical skills
• Proven ability to organize, prioritize and work well with others
• Ability to communicate thoughts, ideas and solutions logically both written and orally
• Ability to get up to speed quickly on complex issues
• Desire to work in a fast-paced, rapidly evolving environment
• Capable self-starter with a drive to get all types of work done and high attention to detail

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.