Delivery Operations Analyst

• Administer and maintain Wrike user access, license assignments, configuration settings, Custom Fields, Custom Item Types, Blueprints, Workflows, Automations, and related platform governance to support standardized delivery operations. (Essential)
• Provide Wrike platform support, troubleshooting, user guidance, and enhancement coordination to improve adoption, usability, data quality, and operational effectiveness. (Essential)
• Develop, evaluate, and recommend delivery governance templates, standards, metrics, and documentation, applying professional judgment to reinforce consistent and effective portfolio management practices. (Essential)
• Coordinate governance meetings by preparing agendas and materials, documenting decisions, tracking action items, and supporting follow-up communications to promote accountability and transparency. (Essential)
• Support light delivery coordination by tracking tasks, dependencies, deliverables, and follow-up actions for small initiatives or operational work efforts. (Essential)
• Oversee and curate the Innovation & Technology Playbook, delivery process documentation, team guides, and knowledge repositories, making independent decisions on content organization, version control, retention, and compliance standards. (Essential)
• Support quarterly team meeting planning, onboarding, and team enablement activities by coordinating logistics, materials, access requests, training resources, deliverables, dependencies, and follow-up actions.
• Design, develop, and maintain portfolio, program, and delivery reports, dashboards, scorecards, templates, and distribution lists to provide timely visibility into delivery health, status, risks, issues, and performance trends.
• Analyze and synthesize executive and team-level reporting by evaluating data inputs, identifying discrepancies, recommending format improvements, and ensuring information is accurate, consistent, and decision-ready.
• Utilize and champion AI and AI-enabled tools to improve productivity, process efficiency, documentation quality, reporting effectiveness, and overall delivery outcomes.
• Perform other duties as assigned.

• Bachelor's Degree in Business, Information Technology, or a related field (Required)
• 2 years in of experience in project/delivery operations, PMO support, IT operations or a related environment (Required)
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment (Required)
• Experience administering Wrike or similar project management platforms (Preferred)
• Must have a valid driver's license
• Effective communication skills with the ability to work cross-functionally
• Excellent skills in reporting, dashboard creation, and data accuracy
• Experience maintaining process documentation and knowledge management systems
• Familiarity with delivery governance frameworks and agile/waterfall methodologies
• Proficiency with Microsoft 365 tools (SharePoint, Teams, Excel, PowerPoint)

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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