IS Operational Consultant 2

Job Summary

The IS Operational Consultant 2 - Surgical & Procedural Service Lines serves as a strategic liaison between clinical, operational, and technical stakeholders to support technology initiatives across surgical and procedural care environments. This role focuses on relationship management, business case development, and project planning for clinical technologies, ensuring initiatives are well-defined, aligned with service line priorities, and prepared for execution within established delivery frameworks.

The role partners closely with Product Owners, Architects, analysts, vendors, and clinical leaders to translate operational needs into clear scope, requirements, and implementation plans.

Updated Essential Functions of the Role

1. Stakeholder & Relationship Management

• Serve as a primary point of contact for technology initiatives supporting Surgical and Procedural Service Lines.

• Build and maintain strong working relationships with clinical leaders, physicians, nurses, technologists, informatics teams, and hospital and clinic leadership.

• Partner with IS stakeholders, Product Owners, and Architects to align clinical needs with enterprise technology strategies and standards.

• Facilitate communication between clinical users and technical teams to ensure shared understanding of objectives, constraints, and expected outcomes.

2. Business Case Development & Strategic Consulting

• Support development of business cases for surgical and procedural technology initiatives, including problem statements, benefits, risks, assumptions, and high-level cost considerations.

• Provide analytical support to evaluate current-state workflows, identify gaps, and recommend technology-enabled improvements.

• Assist leadership with decision support by presenting options, trade-offs, and impacts related to proposed initiatives.

3. Project Planning & Scope Definition

• Lead documentation of initiative scope, objectives, deliverables, dependencies, and constraints in collaboration with stakeholders.

• Work with vendors, internal technical leads, and analysts to understand level of effort, resourcing needs, and implementation considerations.

• Ensure requests are appropriately prepared for intake, prioritization, and downstream execution.

• Identify when additional committees, councils, or governance forums are required and coordinate preparation for those discussions.

4. Agile Readiness & Delivery Support

• Partner with Product Owners and Architects to ensure work is clearly defined and ready for execution.

• Support development of user stories, features, and acceptance criteria to meet Definition of Ready standards.

• Participate in process improvement efforts to strengthen intake, planning, and delivery workflows within an agile environment.

• Assist with change management planning, communication coordination, and readiness activities as needed.

5. Process & Quality Improvement

• Participate in development and adoption of standard processes related to intake, planning, change management, and operational improvement.

• Identify opportunities to improve efficiency, reduce rework, and enhance stakeholder experience across surgical and procedural initiatives.

Contribute to lessons learned and continuous improvement activities following implementations.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 7 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.