Sr. Manager Business Operations

Job Opportunity At Owens & Minor

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after one year of service
• Employee stock purchase plan
• Tuition reimbursement

Job Summary

This role involves overseeing the development of standard operating procedures and work instructions to ensure top-tier business processes across the company. The individual will lead process needs analysis, create cost-effective and efficient operational processes, evaluate, and implement innovative technology solutions, and conduct complex business process analyses. They will also be responsible for deploying, training, and enhancing Process Strategy, Value Stream, Innovation, Maintenance, Quality, and Improvement initiatives.

This role requires a professional with experience in distribution operations within the Performance Improvement practice. The individual will analyze current production metrics, identify inefficiencies, and recommend solutions to enhance productivity. They will evaluate the Return on Investment (ROI) for corporate business process initiatives, lead the planning, prioritization, and execution of process improvement and strategy fulfillment projects, and oversee operations projects, providing regular updates to senior leadership. Additionally, they will collaborate with cross-functional teams, including continuous improvement teams, field leaders, and corporate staff, to drive quality and productivity improvements across the business.

Core Responsibilities

• Responsible to lead and support OPEX (Operational Excellence) and initiatives for a distribution and corresponding workstreams.
• Develops and leads a team of subject matter experts to identify new "best in practice" operating/job standards and methods.
• Leads process improvement initiatives for large scale and/or complex company business processes.
• Responsible for taking a holistic approach to identifying business improvement opportunities developing solutions, managing initiatives, and identifying the resources and various disciplines needed to execute the process
• Focusing on total operational effectiveness/efficiencies improvements and reducing costs, drives the evaluation, prioritization, and time and resource allocation allotted to project requests that execute on strategic operational priorities.
• Collaborates cross functionally with Owens & Minor teams, ensuring business process alignment across all functional areas.
• Ensures business process improvement efforts are managed in a disciplined and structured fashion, and that all efforts align with Owens & Minor strategic objectives.
• Establishes measurement and reporting of productivity standards for Owens & Minor operations. Following implementation, monitors metrics to confirm performance to goals.
• Applies subject matter expertise, facilitation, and change management skills to move teammates swiftly from problem identification to permanent resolution.
• Communicates and executes change management initiatives at all levels of the company.
• Acts as a mentor and coach to business stakeholders by providing training and guidance on business process improvement activities.
• Analyzes data for trends and recommends business process improvements and solutions.

Qualifying Experience

• Four year university degree in advanced and technically/professionally specialized discipline required; Masters Degree preferred.
• Industrial Engineering Professional Certification (e.g. Six Sigma Master Black Belt, LEAN, American Society for Quality, Manager of Quality/Organizational Excellence certifications) strongly preferred.
• Minimum of ten years of experience in a business process focused role; minimum of seven years managing teams and/or major cross-functional projects.
• Or any combination of education and experience to meet the above requirements.

Knowledge, Skills & Abilities

• Leverage knowledge from being a Lean Sigma Green Belt or higher.
• Ability to effectively deliver process improvement initiatives across all levels of the organization.
• Strong conceptual and analytical skills; ability to identify, diagnose and resolve operational problems.
• High degree of self-motivation and curiosity; must possess the ability to think and communicate strategically while managing tactical details on a day to day basis.
• Ability to organize, manage and bring to conclusion complex multi-year projects as part of/leader of a cross-functional team.
• Ability to work under pressure, meet deadlines and be flexible, working on multiple projects simultaneously.
• Working knowledge of financial analysis techniques (i.e. cost-benefit analysis, break-even analysis, net present value, internal rate of return, lease vs buy analysis, etc.).
• Ability to motivate and direct the work of others and influence teammates at all levels and in all functions, driving change throughout assigned areas.
• Ability to travel up to 50%.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.