Revenue Specialist II, ROPS

Posting Date

01/21/20262476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America

Join Our Team as a Patient Outreach Specialist!

Are you passionate about making a real difference in the lives of our patients? We are looking for an enthusiastic and caring individual to join our ONEReg team as a Patient Outreach Specialist. In this vital role, you won't just be a part of the Registration team; you'll be at the heart of it, ensuring we provide exceptional service to our patients and partners every day.

This is a fantastic opportunity to foster a culture of continuous improvement, where your ideas and proactive problem-solving will help shape the success of our entire department.

This position offers a hybrid schedule for teammates near one of our business offices. We also welcome applications from remote candidates who are not local.

What You'll Get to Do:

• Be a Patient Advocate: Directly connect with patients via phone and letters to help them navigate and resolve insurance discrepancies, such as Coordination of Benefits (COB) updates, demographic mismatches, or missing policy information.
• Collaborate for Solutions: Work closely with patients, insurance payors, and DaVita facility teammates to solve complex insurance issues, sometimes facilitating three-way calls to ensure clarity and resolution.
• Make an Impact: Engage in active listening and be open to feedback from peers, leaders, and patients to help us all improve. Dive into special projects and research as needed, offering your unique skills to support new initiatives.

What We're Looking For:

We're seeking a candidate who is a great communicator and truly cares about the well-being of our patients.

• A high school diploma or GED required
• Current or previous experience working in ROPS as a Revenue Specialist
• Excellent phone skills and a comfort level with making calls to patients, facilities, and payors.
• A solid understanding of internal Registration processes, Best Demonstrated Practices (BDPs), and DaVita's policies and procedures.
• High emotional intelligence (EQ) and a knack for relationship management; you understand how your approach affects others and use empathy to build strong connections.
• Exceptional communication and interpersonal skills (both written and verbal).
• A curious mind and a love for learning that inspires continuous improvement.
• A strong commitment to accuracy, ensuring patient information is always handled with care.
• A self-starter who thrives in a collaborative environment where every voice matters.
• Intermediate skills in Microsoft Office (especially Excel and Outlook).

It's a Bonus If You Have:

• Revenue cycle experience, with a focus on Registration or Insurance Verification.
• Familiarity with a variety of healthcare insurance payers.
• Experience with systems like Reggie, Talkdesk, and various payor portals.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-TT1

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $19.50 - $25.50/hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Beware of Recruitment Fraud

DaVita will never ask for payment or personal financial information at any point in the hiring process, nor will we ever communicate with you using email addresses outside of the DaVita secure network. If you receive a request like this, it is not legitimate. Do not share your information.

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