Treatment Coordinator

Job Description Job Description Dearborn West Dental is looking for a highly motivated Treatment Coordinator with the right personality! The ideal candidate must be willing to work hard to gain trust, maintain top quality customer service and have an interest in creating lifelong patient relationships. We are looking for someone to bring fresh ideas to the office that will benefit both patients and staff.
You must have prior "Dental Experience" in order to apply.
The role of the Treatment Coordinator is to be a liaison for both doctor and patient to prioritize prescribed treatment and overall oral health goals. This position is part-time on Mondays, Tuesdays, Thursdays and an occasional Friday as needed. Start time is 8:30am- 5:30pm
Responsibilities are but not limited to:
Outline stages of treatment to allow patients to fully understand and accept necessary dental treatments in a timely matter.
Work alongside patients to create payment plans or apply for alternative financial options (outside sources or in-house options)
Process payments and understanding insurance verification/EOB
Help maintain a full and productive schedule that benefits both patients and doctors.
Provide excellent customer service via phone/email/face-to-face
Maintain confidentiality of all personal, financial and office matters
Handle difficult conversations with compassion and respect
Provide general office and clerical support to our dental office.
Requirements:
A positive and energetic deposition to help motivate
Attention to detail and have strong organizational skills
Be able to multi-task accordingly and under pressure
Excellent in person and telephone etiquette
Polite and calm demeanor when handling a conflict
Strong leadership skills
Must be able to work independently and as an effective team member
Previous knowledge of Dental Software is a BONUS or proficiency in computer knowledge.
Must have dependable transportation and a good attendance record
Knowledge of Dental Insurance and Billing or Knowledge of Medical Billing and Insurance is required.
Company Description Our office has been in the Dearborn community for over 40 years! We have a wonderful staff and a phenomenal boss, we offer a wonderful work environment where we are all team players! Company Description Our office has been in the Dearborn community for over 40 years! We have a wonderful staff and a phenomenal boss, we offer a wonderful work environment where we are all team players!