Area Service Manager

Job Summary Area Service Manager (Trane Technologies, Horizon Dr, King of Prussia, PA) Work Schedule Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Responsibilities P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales). Budget Control: Responsibilities including expenses compared to targets for overhead items such as fleet, uniforms, tools and safety equipment. Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work. Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district. Manage emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. Effectively attract, coach, counsel, train and develop all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible. Confirm margin expectations are met during sales and fulfillment activities. Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites. Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms; during the site visits, the employee may be exposed to variable weather conditions, moving mechanical parts, heights, and other variable environmental conditions based on location. Qualifications 5+ years' experience in HVAC or a related field, technical systems (or equipment or skilled trades). 3+ years experience managing and coaching large teams and organizing work schedules. Project management skills to oversee and drive successful project execution for startups and customer requests. Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. Compensation Annual Base Salary Range or Hourly Base Pay Range: $98,200.00 - $140,490.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Benefits Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations. Safety Sensitive Role Yes EEO Statement We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. To request an accommodation, please contact us at: View email address on click.appcast.io #J-18808-Ljbffr