Part Time Patient Access Registration Representative at UnitedHealth Group in Waukesha, Wisconsin

Part Time Patient Access Registration Representative

Supports patient care delivery in the areas of patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments.

Location: 1011 Spring City Dr, Waukesha, WI 53186

We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

• Greets visitors and patients in person, or communicates by telephone or video conferencing, upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 6+ months of customer service experience in an office/healthcare setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 20 hours per week in the following rotating schedule:
• Week 1- Tuesday & Wednesday from 3:00pm - 8:00pm, Saturday from 7:45am - 4:15pm
• Week 2- Sunday from 7:45 - 4:15pm, Monday, Thursday & Friday from 3:00pm - 8:00pm
• Week 3- Tuesday & Wednesday from 11:30am - 8:00pm
• Week 4- Monday, Thursday & Friday from 11:30am - 8:00pm
• Must be 18 years of age or older

Preferred Qualifications:

• Experience with electronic medical records system
• Experience in a medical office or hospital admitting/registration office
• Knowledge of medical terminology

Soft Skills:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Demonstrated ability to work in fast paced environments

**PLEASE NOTE** The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.