Front Desk Representative - Ocala

Locations: NCF Ocala Clinic – 2118 SW 20th Place, Unit 102, Ocala, FL 34471; NCF Gainesville Clinic – 7540 W. University Ave, Gainesville, FL 32607. Description Position Summary: Responsible for ensuring all aspects of the check‑in and check‑out process are handled in an organized and efficient manner including collecting co‑pays, deductibles, and patient balances, obtaining credit‑card on‑file agreements, and scheduling follow‑up appointments, diagnostic testing, and specialty injection appointments. The Front Desk Representative is responsible for preparing paperwork at the start and end of the clinic day, verifying all charge slips have been completed, batching daily collections, reconciling missing tickets, creating claims (if applicable), and maintaining correct balance in the cash box. Compensation: Hourly pay rate: $17.00 – $19.00. Key Responsibilities: Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign‑in sheets are placed in clipboards on the front desk counter. Greeting patients upon arrival by smiling, introducing yourself to them, and welcoming new patients to our practice. Informing patients of any delays in clinic/wait times. Providing patients with the intake tablet and instructions on how to use the tablet. Assisting patients having difficulty using the tablet. Ensuring the patients have completed all the required intake information. Obtaining and ensuring the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account. Scanning any new insurance cards and emailing the Benefit Department with any changes. Verifying a valid authorization is present in the patient’s account in Athena. Ensuring the patient’s insurance benefits have been verified within the past 90 days. Collecting all co‑pays, deductibles, co‑insurance, and outstanding patient balances. Informing patients of the credit‑card on‑file process and obtaining signed agreements. Beginning the check‑in process in Athena. Printing any financial agreements or advanced beneficiary notices and obtaining patient’s signature. Uploading any outside patient’s imaging CDs into Medview PACs system. Preparing all paperwork for the next day’s clinic. Scheduling patients’ follow‑up appointments. Completing end‑of‑day batches. Processing any required disability form payments. Scanning daily batches in Z drive and forwarding any documents for scanning to Patient Records. Ensuring clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved. All other duties as assigned. Qualifications: High School Diploma. 2 years experience in a medical environment. Hours: Monday – Friday, 8:00 AM – 5:00 PM (subject to change based on business need). Orthopaedic Solutions Management is a Drug Free Workplace. We are committed to maintaining a safe, healthy, and productive work environment. As part of this commitment, we operate as a drug‑free workplace. All candidates will be required to undergo pre‑employment drug screening and/or be subject to random drug testing in accordance with applicable laws and company policy. Travel Required Yes. May require some travel based on business need. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr