Genesis Customer Experience Specialist - Sales

Genesis Customer Experience Specialist – Sales

The Genesis Customer Experience Specialist – Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.

Key Responsibilities:

• Sales & Guest Experience

  • Greet all guests promptly, professionally, and with enthusiasm.

  • Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations.

  • Act as a trusted advisor to clients—listening to their needs, offering recommendations, and guiding them through the purchase or lease process.

• Digital & Concierge Experience

  • Respond to online inquiries, texts, chats, and phone leads with speed and professionalism.

  • Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed.

  • Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.

• Client Relationship Management

  • Build long-term relationships through consistent communication, follow-ups, and check-ins.

  • Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines.

  • Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.

• Product Expertise

  • Stay current on Genesis product offerings, competitive models, and technology features.

  • Participate in ongoing brand and sales training to maintain a high level of product and process knowledge.

  • Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.

• Team Collaboration

  • Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience.

  • Provide feedback to management on customer insights and process improvements.

Qualifications:

Required:

• Previous experience in luxury retail, automotive sales, or customer experience roles.

• Strong communication and interpersonal skills, both verbal and written.

• Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.

Preferred:

• Automotive sales or concierge experience, preferably in a luxury or premium brand setting.

• Knowledge of the Genesis brand, or willingness to become a product expert quickly.

• Bilingual a plus (based on market demographics).

Key Traits:

• Passion for delivering high-end customer experiences.

• Polished, professional demeanor and appearance.

• High emotional intelligence and attention to detail.

• Driven, self-motivated, and results-oriented without being pushy.

Compensation & Benefits:

• Base salary plus commission/bonus structure

• Health, dental, and vision insurance

• Paid time off and employee discounts

• Ongoing training and brand certification opportunities