Support Engineer [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Support Engineer based in Australia.

This role offers an excellent opportunity for a technically skilled professional to contribute to the reliability and performance of critical IT systems and services. Working in a dynamic and collaborative environment, you will support users, troubleshoot complex technical issues, and help ensure seamless day-to-day operations. The position combines hands-on technical problem-solving with customer-focused support, requiring both analytical thinking and strong communication skills. You will collaborate with cross-functional teams, leverage monitoring and diagnostic tools, and play a key role in maintaining service quality. The ideal candidate enjoys working in fast-paced environments, continuously learning new technologies, and delivering exceptional support experiences. This position provides flexibility, professional growth opportunities, and the chance to make a meaningful impact on business operations.

Accountabilities

• Provide technical support to users by identifying, troubleshooting, and resolving a wide range of software, infrastructure, and system-related issues.
• Respond to support requests in a timely manner while maintaining a high standard of customer service and user satisfaction.
• Monitor system performance and utilize diagnostic tools, logs, and monitoring platforms to investigate and resolve incidents.
• Ensure the stability, availability, and reliability of IT infrastructure and business-critical services.
• Analyze recurring issues and contribute to continuous improvement initiatives aimed at enhancing system performance and support processes.
• Collaborate with engineering, infrastructure, and other internal teams to resolve complex technical challenges.
• Document troubleshooting procedures, resolutions, and technical knowledge to support operational efficiency.
• Maintain composure and effectiveness when managing incidents in high-pressure or time-sensitive situations.
• Stay current with evolving technologies and continuously develop technical expertise to support changing business needs.

Requirements

• Minimum of 3 years of experience in a technical support, systems support, or IT operations role.
• Strong administration-level knowledge of both Windows and Linux operating systems.
• Solid understanding of networking concepts, protocols, and troubleshooting methodologies.
• Experience using monitoring, logging, and diagnostic tools to identify and resolve technical issues.
• Hands-on experience working with Oracle databases, including SQL and PL/SQL.
• Experience with Microsoft SQL Server (MSSQL) environments.
• Strong analytical and problem-solving skills with the ability to quickly identify root causes and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical users.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Demonstrated commitment to continuous learning and professional development.

Benefits

• Flexible work arrangement with the option to work remotely or from the office.
• Fully remote onboarding process for a smooth and convenient start.
• Performance-based bonus programs, offered annually or quarterly depending on the role.
• Access to extensive learning and development resources, including internal training programs, partner-led courses, and a corporate library.
• Comprehensive health and life insurance coverage.
• Employee wellbeing initiatives designed to support physical and mental health.
• Access to professional psychological support services.
• Mobile communication expense reimbursement.
• Collaborative and supportive work environment focused on growth and innovation.
• Opportunities for ongoing career development and technical advancement.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.