Senior Digital Print Operator

Job Description

Job Description

Description:

Senior Digital Print Operator

Pay: $20.00 - $23.00 per hour

Schedule: Monday–Friday | 12:00 PM – 8:30 PM

About Us

InfoSend is a family-owned and trusted provider of secure customer communications, print, mail, and technology solutions. For decades, we have helped organizations deliver critical communications, including statements, invoices, notices, and other customer documents, accurately, securely, and on time.

We believe our success starts with our people. That is why we focus on creating a stable, supportive workplace where employees are treated with respect, encouraged to learn new skills, and given opportunities to grow their careers. Many of our team members have built long-term careers at InfoSend, and we take pride in maintaining a culture that values teamwork, reliability, and work/life balance. If you are looking for a company where your contributions matter and your career can grow, we would love to meet you.

Why Join InfoSend?

At InfoSend, we believe our success starts with our people. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow.

As a Senior Print Operator, you'll work with advanced digital print technology while playing a key role in maintaining production quality, efficiency, and customer satisfaction. You'll have the opportunity to apply your technical expertise, help develop team members, and contribute to continuous improvement initiatives within a growing organization.

What We Offer

• Quarterly bonus opportunities
• Monday–Friday schedule with weekends off
• Career growth opportunities
• Team-oriented and collaborative work environment
• Modern print and production technology
• Comprehensive benefits package

Job Summary

InfoSend is seeking a Senior Digital Print Operator to join our growing production team. As a key member of our transactional print and mail operation, you will help oversee the production of critical customer communications including statements, invoices, notices, and other variable-data documents.

In this role, you will operate, troubleshoot, and optimize high-speed laser and inkjet printing equipment while serving as a technical resource for the production team. You will help ensure exceptional print quality, maximize equipment performance, and support on-time delivery for our clients.

The ideal candidate is an experienced production professional who enjoys solving problems, working with advanced technology, and helping others succeed. This position offers the opportunity to take ownership of production workflows, contribute to continuous improvement efforts, and play a key role in a growing organization.

What You Will Do

• Lead and coordinate print production jobs from setup through completion, ensuring quality, efficiency, and on-time delivery
• Serve as a technical resource for Print Operators and production staff by providing guidance, troubleshooting support, and hands-on training
• Communicate with Client Services, Sales, IT, and Production leadership to ensure projects meet specifications, quality standards, and deadlines
• Set up, program, operate, and optimize high-speed laser and inkjet printers producing variable-data documents
• Monitor print quality throughout production runs and perform advanced quality control inspections
• Identify root causes of print defects and implement corrective actions to minimize waste and rework
• Review job specifications, data files, and production workflows to ensure accuracy prior to production
• Verify integrity of variable-data files and printed output
• Monitor production queues and prioritize work to meet service-level commitments and customer deadlines
• Assist with print-to-mail workflows and coordinate production readiness with downstream operations
• Stage, acclimate, and change paper rolls safely and efficiently while maintaining optimal equipment performance
• Perform preventive maintenance and basic mechanical troubleshooting on printing equipment, including rollers, print heads, filters, sensors, and related components
• Diagnose and resolve print quality, equipment, workflow, and production issues to minimize downtime
• Operate and troubleshoot inline finishing equipment including folders, bundlers, stackers, and related production equipment
• Assist with onboarding and cross-training team members
• Identify opportunities for workflow improvements that increase efficiency, quality, and throughput
• Maintain strong professional relationships with vendors and equipment service providers
• Ensure compliance with all safety, quality, security, and operational procedures
• Maintain a clean, safe, and organized production environment
• Perform other duties as assigned

What We Are Looking For

We're looking for experienced production professionals who take ownership of their work, demonstrate strong technical expertise, and are committed to delivering high-quality results.

• High school diploma or equivalent required
• 2–5 years of digital print production, transactional print, mail production, or related manufacturing experience preferred
• Experience operating high-speed laser and inkjet printing equipment in a production environment
• Experience with transactional print, direct mail, statement processing, customer communications, or variable-data printing preferred
• Ability to multitask, prioritize competing demands, and perform effectively in a fast-paced production setting
• Strong attention to detail, including inspecting files for font issues, image resolution, data integrity, print defects, and production accuracy
• Ability to read, understand, and follow detailed written and verbal instructions, technical manuals, and production specifications
• Self-motivated with the ability to work independently, make sound decisions, and take initiative
• Strong troubleshooting, problem-solving, and mechanical aptitude
• Working knowledge of Windows and Microsoft Office applications
• Proficiency with Adobe Acrobat, print management software, DFEs, and production workflow systems
• Experience with continuous roll-fed printing equipment strongly preferred
• Experience with digital front ends (DFEs) such as Fiery, Prisma, TotalFlow, or similar platforms preferred
• Knowledge of USPS postal regulations, mail production workflows, and print-to-mail processes preferred
• Experience training, mentoring, or supporting team members preferred
• Experience meeting production metrics and service-level agreements (SLAs) preferred
• Ability to pass drug screening, E-Verify, and background check

Benefits & Work Environment

• Medical, dental, vision, and supplemental insurance
• Paid Time Off (PTO), sick time, and paid holidays
• Quarterly bonus opportunities
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Life insurance
• Monday–Friday schedule
• Supportive, people-focused culture with growth opportunities