Assistant Branch Manager - Columbus, GA

Are you passionate about developing people, delivering exceptional member experiences, and leading branch operations? You'll partner with the Branch Manager to drive operational excellence, strengthen Team Member performance, and create outstanding service experiences that help our members and communities thrive.

Title: Assistant Branch Manager

Position Status – Full-time, Exempt

Reports To: Branch Manager

Target hiring pay range: $51,256 - $64,070

The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position. The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.

We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.

Purpose: The primary purpose of this position is to assist Center Parc Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Assistant Branch Manager is responsible for sharing responsibilities for the overall operations of the branch through assigned support functions, daily tasks, interactions with employees, and meeting the service needs of members.

Essential Duties and Responsibilities : Other duties may be assigned

1. Adhere to and deliver on Center Parc’s core values:
   1. Serve Exceptionally
   2. Committing to Better
   3. Find the Fun
   4. Invest in Integrity
   5. Follow the Numbers
   6. Go forth and Conquer
2. Direct daily branch operations, ensuring prompt, professional member service and consistent execution of CPCU’s service standards.
3. Ensure compliance with member service, operational, fraud-prevention, safety, and security policies; addresses exceptions and escalates material risks as appropriate.
4. Maintain expert knowledge of CPCU’s retail operations, policies, controls, products, and services; ensures consistent branch application and proficiency in all Member Service Representative and Member Service Representative Lead duties.
5. Exercise override authority within established limits and makes sound decisions on check holds, fee waivers or refunds, exceptions, and escalations from front-line employees and the Member Service Representative Lead.
6. Coordinate with other branches, operations departments, and internal business partners to resolve matters beyond the branch’s authority and ensure timely follow-through.
7. Assume responsibility and decision-making authority for daily branch operations in the Branch Manager’s absence, including work assignments, service execution, staffing coordination, operational controls, and escalation management.
8. Provide guidance and oversight for new accounts, account maintenance, credit card and loan requests, and product and service recommendations; ensure recommendations are appropriate for member needs and transactions are completed accurately.
9. Serve as the management-level escalation point for member complaints, concerns, questions, and complex service issues; ensure prompt, consistent resolution, appropriate documentation, and follow-up.
10. Communicates operational, transactional, product, procedural, and compliance changes to front-line employees; confirms understanding and reinforces consistent execution.
11. Oversee branch cash operations, including preparing or approving currency orders, maintaining teller cash within established branch levels, verifying incoming currency shipments, and ensuring required controls and dual-verification procedures are followed.
12. Investigate teller outages and losses, identify root causes, documents findings, implement or recommend corrective action, and monitor follow-through.
13. Oversee ATM balancing and related controls, investigate discrepancies, and ensure timely resolution and required documentation.
14. Coordinate branch support for internal and external audits, ensures requested records are complete and accurate, responds to findings, and supports timely corrective action.
15. Lead the onboarding, coaching, performance development, and day-to-day accountability of branch employees by setting clear expectations, assigning, and reviewing work, observing performance, providing timely feedback, establishing objectives, and addressing performance or procedural gaps in partnership with the Branch Manager.
16. Effectively uses written and oral communication skills in daily correspondence and completion of tasks.
17. Maintain credibility and positive working relationships across all levels of employees, managers, and executives within the organization.
18. Comply with all aspects of BSA/AML and OFAC regulations as they relate to this position.
19. Attend ongoing training as needed, including on and off-site workshops and webinars to maintain a prominent level of knowledge related to the position.
20. Depending on their assignment and business needs, travel to other branches or operations departments may be required.
21. Other duties as assigned.

Supervisory Responsibilities: Provides work assignments to and observes the daily work of the member service representatives for the assigned branch. May manage other day-to-day tasks through indirect reporting relationships or through a matrixed management approach.

Qualification Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION and/or Experience:

• An associate degree in business, business administration, or related field of study; 2 years relative work experience in lieu of degree

• 3 years of specific work experience in banking, financial services, or credit unions
• 2 years of relative supervisory experience
• Proficiency with Microsoft Office products

PREFERRED EDUCATION and/or Experience:

• 1 year experience as a Branch Manager or Assistant Branch Manager in a bank or credit union
• Prior experience with Symitar, and Meridian Link

Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand and sit regularly, bend and stoop as needed, see objects up close or at a distance, use peripheral vision. Must be able to lift and/or carry weights of 5 to 25 pounds.

Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.