Regional Launch & Sustainment Manager - MobileService+ (NE Region)

Job Description MobileService+ is a door-to-door service, provided by the Dealer and supported by GM, that gives retail & fleet customers the convenience they expect. The MobileService+ program is designed to help dealerships keep and build their service business by providing new service options to the customer. The Role The Mobile Service Launch & Sustainment Manager is responsible for driving ongoing dealer success, operational consistency, and field execution for the MobileService+ program. This role supports enrolled dealers During and After launch, Launch Mobile Service Operations, helping them sustain performance, improve customer experience, and fully utilize MobileService+ capabilities across service operations. The role is focused on long-term growth and sustainment, including dealer engagement, operational coaching, support for field as the SME, issue resolution, and cross-functional coordination. The ideal candidate brings strong dealer-operations knowledge, sound judgment, and the ability to influence outcomes across multiple partners. This is a field-based role that is responsible for covering Dealers Northeast Region (NY, NJ, CT, PA, MA, RI, NH, VT, ME) The individual is expected to be located in their assigned Region. Extensive travel is required (75%) What You’ll Do Lead dealer participation in MobileService+, including enrollment, launch, and sustainment, while ensuring ongoing operational readiness and compliance with program requirements. Serve as a primary field contact for dealer questions, issue resolution, and escalation management related to MobileService+ operations. Coach dealers on best practices for mobile service execution, technician readiness, customer outreach, and day-to-day mobile service operations. Partner with internal & external teams across CCA, Fleet, field teams, 3rd party partners and strategy and operations to improve dealer performance and support growth and sustainment objectives. Review dealer performance trends, identify gaps, and implement corrective actions to improve adoption, utilization, and customer experience. Develop and deploy sustainment guides, field processes, and repeatable support models that can be scaled nationally. Support dealer meetings, store visits, and follow-up recaps that document actions, decisions, and next steps needed to keep dealers on track. Coordinate with dealers on key operational topics such as scheduling, training completion, vehicle readiness, service scope, and program tools and systems. Your Skills & Abilities (Required Qualifications) Bachelor’s degree in business or a related field. 5+ years’ experience in dealer operations, sales or after-sales operations, or field performance management. Experience managing cross-functional initiatives and influencing partners without direct authority. Strong communication and relationship-management skills, with the ability to work effectively with dealers, field teams, and internal leadership. Ability to analyze operational performance, identify issues, and drive practical solutions. Comfort working in a fast-paced environment with multiple stakeholders and evolving priorities. What Can Give You a Competitive Advantage (Preferred Qualifications) Familiarity with tools and systems that support dealer operations, reporting, warranty, vehicle readiness, and field execution. Experience coaching dealers or field teams through performance improvement and sustainment activities. Experience building repeatable field processes that can scale across a national dealer network. Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $105,600- $140,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. Benefits: • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-LK1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at View phone number on click.appcast.io. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com). As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.