Employer Solutions Systems and Process Manager

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Responsibilities - Lead discovery, documentation, and improvement of complex end-to-end GTM processes, identifying pain points, root causes, unnecessary complexity, and opportunities for automation. - Help design future-state business processes and translate business objectives into scalable system capabilities and solution requirements. - Serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together across the GTM technology ecosystem. - Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions and understand tradeoffs and downstream impacts. - Support and coordinate cross-functional technology initiatives such as CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives. - Identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences.

- Develop clear process maps, capability requirements, solution documentation, and decision frameworks. - Partner with Business Analysts and technical delivery teams to ensure detailed requirements and implementation decisions remain aligned to business outcomes. Qualifications - 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline. - Demonstrated experience analyzing and redesigning complex, cross-functional business processes. - Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts. - Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together. - Experience leading complex technology implementations or transformation programs involving multiple business and technical teams. - Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions. - Curiosity about AI and emerging enterprise technology and how it can be applied to business problems. - Strong problem-solving, facilitation, documentation, and communication skills.